Customer Success Manager, G2
Mid-market
$75-95k
OTE
+ Commission
More information about location
Review site for business software & services
Be an early applicant
Review site for business software & services
501-1000 employees
Be an early applicant
$75-95k
OTE
+ Commission
More information about location
501-1000 employees
Company mission
To make trust a central part of the digital transformation.
Role
Who you are
- We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway
- 1-3+ years of proven Customer Success, Account Management, Sales or relevant customer facing SaaS experience (high preference for experience in Digital Media/Marketing)
- Proven, verifiable track record of quota attainment / achieving NRR or other revenue goals
- Strong communication skills
- Process-minded, with experience in project management
- Detail-oriented, with clear evidence of implementing organizational systems
- Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
- Experience with: Google suite, Salesforce CRM, data proficient
What the job involves
- A Customer Success Manager on the mid-market team has clearly demonstrated their ability to master the product and processes in the role to make them an asset to the team
- They meet their KPIs, and build strong partnerships with their pod mates and customers
- A senior emerges as a leader on the team by being a person who the team goes to regularly to get advice and helps identify and lead L&D to elevate the team
- You'll be a proud advocate that consults customers on best methods to take full advantage of G2’s products, including paid media, BI, content, and review strategies
- Form strong relationships that influence upsell opportunities, and shift from relationship to partnership with the client
- Understand and anticipate customer’s needs and goals; track customer progress on goals and capture big wins to provide ROI back to customer
- Build a strong partnership with your Account Manager and develop an account playbook to expand and retain your book of business to meet/ exceed your goals
- Understand most general technical issues and be excellent at funneling to the appropriate channel - TS, TechOps, or when the CSM should be able to handle questions themselves. Will limit reliance on TS/ SolCons. This person also knows when to escalate cases based on the importance of the ticket and SLA
- Contributes to thought leadership for G2's entire client base by sourcing case studies and testimonials from your clients that can have a strategic sales/retention impact on the rest of our clients
- Raise your hand for new opportunities cross-functionally, mentor other G2ers, participate in councils or SME opportunities, answer questions in slack groups to share your knowledge, and help others build their skills
- Uncover training opportunities to help elevate the team and partner with the manager to run L&D sessions
- Meet/Exceed retention goals by being an active participant, which will result in identifying upsell opportunities alongside Account Manager and making business decisions that benefit customers' business
Our take
G2 helps companies to compare the best business software and services based on user ratings and social data. Its rise emphasizes just how fragmented and competitive the market is for business software today, and how a company that provides a way to navigate through all the confusion has a very good shot at building a lucrative business.
The company is part of a large group that have sprung up online to provide reviews and competitive analysis of various software products. However, unlike many others, G2 doesn't use an affiliate revenue model -where revenue is earned through advertisement and clicks. G2 instead uses a similar model to Glassdoor, striving for authenticity and credibility.
This approach has seen the site rise in popularity as it delivers reviews and analytics to make navigating the software landscape less complex for businesses and their teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$157m
SERIES D
Oct 2018
$55m
SERIES C
Total funding: $257.6m
Company benefits
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
Company HQ
Chicago Loop, Chicago, IL
Leadership
Godard Abel
(Co-Founder & CEO)Previously founded and led BigMachines, a leading SaaS CPQ company.
Tim Handorf
(Co-Founder & Head of G2 Labs)Before G2, served as a Vice President of Product Management at BigMachines.
Mike Wheeler
(CTO)Came to G2 from TapJoy, where they helped to launch a mobile web product to an audience of more than 3 million users.
Salary benchmarks
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