Zoom Contact Center Solution Engineer, Zoom
Central
$135.4-270.7k
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
$135.4-270.7k
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- 5+ years of experience in customer focused roles
- Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
- Strong business and technical acumen with demonstrated experience in Solutions Engineering
- Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
- Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc
- Experience integrating with CRM (Salesforce, Zendesk, etc) and other 3rd party applications
- Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc
- Familiar with creating and managing Web Services (Rest APIs)
- Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
- Ability to work and communicate effectively with internal stakeholders
- A self-starter with the capability to work in fast-paced, team-oriented environments
- A true customer advocate and creative problem solver
- Preferred Requirements
- Deep knowledge of Zoom’s platform
- First hand experience building with REST APIs and deploying contact center technology alongside integrations with 3rd party applications
- Experience guiding Enterprise customers from on-premises to cloud based solutions
What the job involves
- Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
- Develop trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
- Customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
- Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
- Engage with ZCC Product teams to drive customer feedback, expand product innovation and market leadership
- Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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