Technical Implementation Manager, Eleos Health

• 5+ years leading hands-on SaaS enterprise-wide implementation projects (e.g. EHR, CRM, ERP)
• Previous experience working directly with external customers in a post-sales role and with R&D teams within a tech environment
• Exceptional verbal and written communication, including the ability to effectively communicate and influence both business and technical individuals towards meeting objectives and delivering outcomes
• Practical problem-solving and analytical skills
• You are someone who gets excited over the challenge of operating in a start-up setting and excels in a fast-paced environment
• You love delivering tech projects and bringing them successfully to the finish line!
• You take pride in your superb communication skills
• You are laser-focused on delivering a solution that meets the customer's needs on time
• You are excited by the challenge of finding unique solutions to customers' problems, always looking to push yourself and the organization forward

Desirable

• We are looking for a customer-facing Implementation Manager to join our growing CS team
• The Implementation Manager will be a key member of the customer onboarding team, reporting to the Director Of Implementation
• You will lead the implementation of the Eleos solution for new customers, working with key stakeholders on the customer side: IT, Clinical, Program Management, and Executive Sponsors, as well as on the Eleos side: Sales, CS, Product, and Leadership. In addition, you will help streamline our internal processes to speed time to value
• To ensure a successful launch, you will oversee the project management duties of new Implementations
• Develop and execute the implementation phase of our product with our new customers, overseeing implementations from end-to-end, from Kick-off, through technical Discovery and Initial rollout
• Configure key components of our system (SSO, Tele-Health, EHR integrations)
• Effectively communicate with customers, from executives down to the IT teams, in order to achieve successful execution
• Leverage the latest Eleos features/functionality to delight our customers
• Interface with Eleos’ team; CS team, Product, Engineering, and Leadership to ensure a successful go-live
• Coordinate project timelines, tasks, and development efforts to manage implementation projects and ensure we keep customers on plan and on schedule
• Troubleshoot with customers when issues arise and require resolution or guidance