Co-op Client Coordinator, Bench
Tax, January - August 2024
CA$49.1-50.1k
Pro-rated to the length of your contract.
Online bookkeeping for small businesses
Job no longer available
Online bookkeeping for small businesses
201-500 employees
Job no longer available
CA$49.1-50.1k
Pro-rated to the length of your contract.
201-500 employees
Company mission
To help entrepreneurs and small businesses master their financial lives and focus on what they care about by taking care of their bookkeeping and taxes.
Role
Who you are
- You must be enrolled in a current co-op program
- You have to enjoy driving business success through growth, innovation, and ambiguity
- A high sense of ownership about your work and high performance standards
- Consistently looking to improve and are not satisfied with mediocrity
- To enjoy connecting with clients, improving their experience, and being a jack of all trades when it comes to client support
- To be a self-starter who is comfortable taking action where there won’t always be clarity. You have good judgement and always push things forward
- You're never shy in voicing your opinions, whether that’s to a peer or any leader at Bench, and you welcome feedback from others. You believe that feedback is the cornerstone to being our best selves
- To work well with other individuals and teams in a flexible work environment
- To be comfortable collaborating cross functionally with other Benchmates to enhance the client experience
- You strive to be on the pulse of everything, whether that be stepping in to solve a problem, actively participating in ideation or communicating with various stakeholders to get things done!
- You're generally awesome to work with and be around!
Desirable
- Have experience in Salesforce or other CRMs
What the job involves
- Connecting with our clients (via phone, email, and platform) to ensure a timely delivery of their tax services
- Helping clients to maintain an accurate tax filing through education and support
- Use your knowledge of the Bench Tax services to respond to and action inquiries & requests from various team members across Bench
- Be accountable to deliver on the Bench Tax Team’s quarterly Objectives and Key Results (OKRs) or Key Performance Indicators (KPIs)
- Participate in the ideation and systematic improvement process that contribute to us building better systems, tools and processes to deliver superior results for our clients and fellow Benchmates
Our take
Managing a business is a difficult task even before taking care of the complexities of the business's finances and taxes, leading to many people seeking advice from bookkeepers. However, this generally still requires a lot of financial data input from the client, often occurs offline, and can be completely unaffordable for small businesses.
Bench provides an online bookkeeping service for small businesses, offering one-on-one expert support from accountants and small business experts, in addition to other financial tools. The company focuses on facilitating seamless tax declaration for users, as well as providing general financial advice, all-in-one financial dashboards, and tools for financial statements & analytic reports.
Whilst bookkeeping services are nothing new, Bench has taken a unique approach by integrating with the likes of Shopify, Stripe, Freshbooks and Sage. This enables them to provide small businesses with a more centralized and tailored financial experience, one which has led to major funding and in 2022, a slate of key leadership hires.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$60m
SERIES C
Jan 2018
$18m
SERIES B
Total funding: $110.7m
Company benefits
- Our HQ is in downtown Vancouver BC, where we offer hybrid and remote working opportunities.
- At Bench we share information freely and openly whenever possible
- We offer an extended benefits package that includes paid vacation, unlimited paid flex days, and full health, dental, and vision type benefits
- All Benchmates have access to Inkblot Therapy, our virtual counselling service to support mental wellbeing, and Bravely, our confidential, on-demand, 1:1 professional coaching service
- Bench has a number of Affinity Groups - groups of people who have shared identities and experiences! The purpose of these groups is to support underrepresented Benchmates and amplify their voices
Company HQ
Downtown Vancouver, Vancouver, BC
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