Campaign Operations Manager, Dropbox

• The ideal candidate brings strong technical expertise in marketing automation, a detail-oriented mindset, and deep experience managing campaign operations at scale.
• You’re energized by solving complex operational challenges, streamlining processes, and partnering with teams across marketing, sales, and analytics to drive results
• Bachelor’s degree in Marketing, Communications, Business, or a related field
• 3–5+ years of hands-on experience executing campaigns in Marketo and Salesforce, including automation and reporting
• Strong understanding of multi-channel campaign operations, including webinars, events, lifecycle nurtures, and segmentation strategies
• Proven experience building scalable workflows and reusable templates in Marketo
• Familiarity with lead management, campaign member status tracking, and syncing data between systems
• Strong analytical skills with the ability to track campaign performance and apply insights
• Excellent attention to detail, time management, and the ability to work across multiple projects in a fast-paced environment
• Knowledge of email and data compliance regulations including GDPR, CAN-SPAM, and CASL

Desirable

• As part of the Marketing Operations team, the Campaign Operations Manager will be responsible for executing and optimizing multi-channel marketing campaigns that support webinars, events, nurtures, and demand generation.
• This role focuses on building campaigns in Marketo and Salesforce, ensuring accurate setup, QA, data flow, and performance tracking
• Campaign Strategy & Design: Partner with the Marketing team to translate campaign strategy into scalable, automated programs in Marketo, supporting webinars, events, nurtures, and demand generation
• Campaign Execution: Build, test, and launch campaigns in Marketo and Salesforce, ensuring accurate setup, timely deployment, and reliable tracking
• Template Development: Create and maintain reusable program templates and campaign assets in Marketo and Salesforce to drive efficiency, consistency, and scalability
• QA & Troubleshooting: Lead QA efforts across campaign builds, troubleshoot technical issues, and ensure flawless execution across platforms
• Compliance & Best Practices: Uphold data privacy standards (e.g., GDPR, CAN-SPAM, CASL) and apply campaign operations best practices to ensure deliverability and compliance
• Cross-Functional Collaboration: Collaborate with marketing, sales, operations, and analytics teams to align campaign goals, audience targeting, timelines, and performance reporting