Director of Operations, Yottaa
Office located in Waltham, MA
Cloud platform for eCommerce acceleration
Job no longer available
Cloud platform for eCommerce acceleration
21-100 employees
Job no longer available
Office located in Waltham, MA
21-100 employees
Company mission
To help eCommerce brands improve shopper experience and increase conversions through websites that load fast and offer engaging functionality.
Role
Who you are
- 7+ years working in SaaS operations roles.
- 2+ years in an operations leadership role supervising the work of others.
- Network Operations Center (NOC) or operations group responsible for 24/7 support.
- Demonstrated success designing and implementing standard operation procedures.
- Exposure to both cloud and self-hosted operations.
- Excellent scripting and automation skills using - Python, Puppet, bash, etc.
- Designed, implement, and used monitoring solutions to support incident identification and troubleshooting.
- Deep knowledge of Linux, TCP/IP, HTTP, SSL and related technologies.
- Thorough knowledge of DNS and CDN technology helpful.
What the job involves
- Leadership and Team Management
- Provide strong leadership to the existing operations team, fostering a positive and collaborative work environment.
- Oversee day-to-day operations, setting clear goals and expectations for the team members.
- Mentor and guide team members in their professional development and career growth.
- SaaS Operations
- Ensure the smooth and efficient operation of our SaaS platform, managing system uptime, reliability, and performance.
- Collaborate with cross-functional teams to optimize SaaS delivery and user experience.
- Infrastructure Management
- Manage both on-premises and cloud-based infrastructure to meet the demands of our SaaS platform.
- Oversee capacity planning and scalability initiatives to accommodate business growth.
- Monitoring and Observability
- Implement and manage comprehensive monitoring and observability solutions to proactively identify and address issues.
- Utilize monitoring data to drive continuous improvement of system performance and stability.
- Incident Response
- Develop and refine incident response procedures to efficiently address and resolve incidents with minimal service disruption.
- Lead incident response efforts during critical events, ensuring timely resolution and effective communication.
- Security
- Collaborate with leadership and IT team to design, implement, and maintain security controls to safeguard our SaaS platform.
- Oversee security operations, including incident detection, response, and recovery.
- Automation and Tooling
- Drive automation initiatives to streamline operations and improve efficiency.
- Identify opportunities for tooling enhancements and work towards building a robust toolset.
Our take
Leading cloud platform, Yottaa, enables brands to optimize the performance and conversion improvement of brands’ websites by accelerating and securing their eCommerce site, empowering them to deliver superior customer experiences. By providing online brands with a comprehensive analysis of all services and technologies on their site, brands gain deeper visibility and control and have the ability to improve overall site performance by up to 60% and online page conversion by up to 20%.
Yottaa has helped accelerate and optimize the loading of 3rd party eCommerce technologies, high-resolution images, and other website elements to a range of leading brands, such as Hallmark, JoAnne Fabrics, Samsonite, Lands’ End, Lenovo, and more. The company has invested in the development of new products, such as BRAND CTRL, Cache experience and a dynamic, searchable web version of its technology index, while still remaining dedicated to optimizing its flagship services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2013
$16m
SERIES C
May 2012
$9m
SERIES B
Total funding: $29m
Company HQ
Piety Corner Historic District, Waltham, MA
Leadership
Robert Buffone
(CTO)Former Chief Architect at Nexaweb Technologies. Previously worked at Trakus as a Senior Applications Architect and Principal Software Engineer.
Salary benchmarks
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