Lead Program Manager, Block
External Requests
$156.4-225k
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$156.4-225k
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 8+ years of project or program management experience
- Experience leading program and/or project teams
- Experience building successful large-scale programs
- Highly organized with the ability to own multiple, concurrent tasks to completion
- Strong verbal and written communication skills, problem-solving skills, and attention to detail
- Ability to work independently but also to lead others in the completion of important tasks
- Experience working with program management tools
Desirable
- Project Management Professional (PMP) certified
- Experience in responding to federal, state and global regulatory inquiries
- Experience in responding to key partner inquiries
- Experience in reviewing audit conclusions and managing recommended changes to business programs
- Experience in the consumer financial services industry
- Experience working with multinational teams
What the job involves
- Develop and execute a program to manage the intake, delegation of, and response to third party requests, including requests from regulatory bodies and partners
- Develop and execute standards for intake and responses to each class of external requests
- Develop and execute a program to ensure the timely and accurate delivery of all responses to external requests
- Strategically partner with multiple internal teams including Product, Legal, Compliance, Data Science, and Customer Operations, among others
- Manage individual projects by coordinating directly with the company’s internal data teams
- Drive development of our new PMO, including developing and mentoring team members
- Drive consistency and improvement in program management processes and tools for the XRQ team and partner teams (both horizontal layer across all programs, and vertically within individual external request programs)
- Participate in long term team strategy, program management and prioritization, project & program management, and team leadership
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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