Customer Marketing Manager, Toast
Franchise
$92-147k
In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), and equity
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
$92-147k
In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), and equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Experience managing a customer advisory board at a SaaS company
- Adaptive, resilient, and able to succeed in a fast-paced, changing, dynamic environment
- Proven ability to manage cross-functional projects and priorities
- Strong relationship building skills and networking abilities
Desirable
- Strong fluency in community management tools, G-Suite, Marketing Automation and CRM systems such as Marketo, Salesforce.com, as well as other office productivity and collaboration tools
- Experience with B2B SaaS or Restaurant Industry Marketing
What the job involves
- The Franchise Customer Marketing Manager will be responsible for managing programs and communication with our customer advisory board, driving customer advocacy with our PR team, and driving restaurant groups to continue to use Toast across all of their brands and locations
- This person will be a key driver in engaging our Mid-Market and Enterprise customers and turning them into advocates
- Manage programming and communication for the members of the Toast Enterprise Customer Advisory Board
- Manage a referral program for our top customers and drive growth within our current customer base
- Be able to travel for restaurant industry conferences and events, and meet with our customers face-to-face
- Develop, plan and implement campaigns and strategies to drive engagement within Enterprise customers and build trust between our customers and Toast
- Work with our marketing team to develop a unified, cohesive strategy and annual plan for customer engagement throughout the year
- Work collaboratively with Field/Events Marketing and PR/Communications to roll out marketing tactics that involve our current Mid-Market and Enterprise customers
- Work with key accounts to develop marketing plans to help convert franchisees onto the Toast POS system
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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