Senior Director of Product Management, Aisera

$175-240k

JIRA
Confluence
Expert level
San Francisco Bay Area

Office located in Palo Alto, CA

Aisera

AI-driven workplace automation software

Job no longer available

Aisera

AI-driven workplace automation software

201-500 employees

B2BArtificial IntelligenceEnterpriseHRCustomer serviceSaaSAutomation

Job no longer available

$175-240k

JIRA
Confluence
Expert level
San Francisco Bay Area

Office located in Palo Alto, CA

201-500 employees

B2BArtificial IntelligenceEnterpriseHRCustomer serviceSaaSAutomation

Company mission

To help users with greater self-service by automating common to complex actions and tasks.

Role

Who you are

  • 10+ years of Product Management experience, with at least 5 years in a leadership role
  • Proven track record of successfully launching and scaling products in a fast-paced environment
  • Experience managing large teams and collaborating with diverse stakeholders
  • Proficiency in Product management tools (e.g., Jira, Confluence, Aha!) and data analysis platforms
  • Ability to balance short-term tactical needs with long-term strategic goals
  • Customer-focused mindset with a passion for delivering exceptional user experiences
  • Strong analytical and problem-solving skills
  • Strong strategic thinking and business acumen
  • Excellent communication and interpersonal skills
  • Bachelor’s or Master’s degree in Computer science (MBA preferred)

Desirable

  • Startup experience
  • Enterprise SaaS experience

What the job involves

  • The Senior Director of Product Management is a strategic leadership role responsible for defining and driving the product vision, strategy, and execution across the organization
  • This role involves collaborating with cross-functional teams, including engineering, design, marketing, sales, and customer success, to deliver innovative and customer-centric products that align with business objectives
  • This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH)
  • Develop and communicate a compelling product vision and strategy that aligns with the company's overall goals
  • Lead and manage a team of product managers, providing mentorship, career development, and performance management
  • Collaborate with executive leadership to prioritize and align product roadmaps with company objectives
  • Oversee the end-to-end product lifecycle, from concept to launch and ongoing optimization
  • Partner with engineering and design teams to deliver high-quality products on time and within budget
  • Ensure customer feedback, market trends, and competitive analysis inform product decisions
  • Work closely with marketing and sales to define go-to-market strategies and ensure successful product launches
  • Collaborate with customer success and support teams to address user needs and enhance product satisfaction
  • Foster a culture of collaboration and accountability across departments
  • Leverage data and analytics to define product KPIs and measure success
  • Monitor product performance and make data-informed decisions to iterate and improve
  • Stay ahead of industry trends, emerging technologies, and market shifts

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Insights

Top investors

36% employee growth in 12 months

Company

Company benefits

  • Stock options
  • Remote work friendly
  • Medical, dental, and vision plans
  • $1000 as a one-time home office upgrade
  • Employee and Customer referral programs to participate in the success

Funding (last 2 of 6 rounds)

Aug 2022

$90m

SERIES D

Apr 2021

$40m

SERIES C

Total funding: $218.5m

Our take

Aisera is an intelligent process automation platform startup that automates tasks, actions, and workflows for customers using AI tech. Thus providing its users with cost-cutting opportunities, while boosting productivity.

With the increased interest in AI solutions, plenty of competitors are vying for a position in the lucrative and expanding workflow automation market. From startups like WorkFusion, and strong contender UiPath, to larger giants like Microsoft and IBM, Aisera is under pressure to distinguish itself. However, as it is the world's first AI-driven EX and CX service platform, the company has seen an unprecedented 300% YOY growth.

Aisera counts on a 75 million strong user base, including big-name enterprise clients like Zoom, McAfee, and Autodesk. This demonstrable success in helping large companies accommodate growth without compromising on customer service will prove vital in winning significant market share. Its accelerated focus on strategic partnerships, which currently include the likes of Microsoft, Salesforce, and Slack, and further product development is likely to see Aisera continue gaining momentum.

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Freddie

Company Specialist at Welcome to the Jungle