Head of Customer Experience, Rupa Health
$150-180k
Assisting doctors with ordering specialty lab work
Job no longer available
Assisting doctors with ordering specialty lab work
21-100 employees
Job no longer available
$150-180k
21-100 employees
Company mission
To modernize this process of ordering specialty labs, so that every doctor can practice root cause medicine.
Role
Who you are
- At LEAST 5+ years work experience (must have lead, built or scaled a customer facing operations or CS team before): You've built and lead a customer facing team & operational team while establishing best practices, policies, and standard operating procedures. You have managed managers and know how to empower your people
- Customer-first mentality and a first-principle-thinking approach to innovate in delivering world class customer experience. Proven track record of delivering extremely high level of satisfaction across a customer base while also taking pride in driving operational efficiencies
- Amazing Coach & Loves Their People: Inspire your team to do the best work of their life on a daily basis. Coach, motivate, and empower the team to meet and exceed daily, monthly, and quarterly targets by providing ongoing performance feedback & support. Empower team members with a focus on personal and professional development while managing Rupa business needs
- Chemistry: Work cross functionally to identify and implement initiatives to help scale the business. I will be working VERY closely with this role! Are you a collaborator, open minded, high energy, and team player? If so, we will get along just fine:) This role, by its nature, is cross-functional and you'll spend a lot of time working with both external and internal (product, operations, design, engineering) counterparts
- Navigating Through Change & Scalability: Use data to identify and implement initiatives that will drive better outcomes for our team and customers. This is a fast-moving, early-stage company and we adapt our priorities to resource constraints and market needs. You'll need to be open to learning new things, getting things wrong in smart ways, and rapidly iterating
- We need a leader who has demonstrated adaptability, resilience, and leading others through change. You will be the chief problem solver for your team. You don't bring problems to the table you bring solutions. You are able to scale a team & have before. You can scale systems & people in your sleep
- You like to get in the Weeds: You see the need for managers to experience the work of their employees and you love doing so! From the ground up, you are able to understand the comprehensive experience we strive to provide and understand where you and your team fit in
- You see what needs to be done and you take action while bringing your team along for the ride. Experience working in other early-stage tech startups is a plus! No Egos allowed! I am a strong believer in leaving your ego at the door. You must be able & excited to get on the ground floor to answer tickets, work together with your reports, and collaborate with your manager (ME!- Larissa)
- Data Mindset: You use data to make educated decisions. You know how to collect customer needs from support teams and how to work with Engineering, Product & Design to communicate these customer needs
- A passion for functional medicine and creating the infrastructure for the future of healthcare
What the job involves
- We are a rapidly growing company who needs a key player to focus in on our Operations & Customer Support teams. I’m looking for someone to take our team from 1 to 100 and create the MOST exceptional experience for our customers and our team.
- Inspire your team to do the best work of their life on a daily basis. Coach, motivate, and empower the team to meet and exceed daily, monthly, and quarterly targets by providing ongoing performance feedback & support. Empower team members with a focus on personal and professional development while managing Rupa business needs
- Work cross functionally to identify and implement initiatives to help scale the business. I will be working VERY closely with this role! This role, by its nature, is cross-functional and you'll spend a lot of time working with both external and internal (product, operations, design, engineering) counterparts
- Use data to identify and implement initiatives that will drive better outcomes for our team and customers. This is a fast-moving, early-stage company and we adapt our priorities to resource constraints and market needs. You'll need to be open to learning new things, getting things wrong in smart ways, and rapidly iterating
- You will be the chief problem solver for your team. You don't bring problems to the table you bring solutions
Our take
Rupa is providing a platform that is making it easier for practitioners to have access to root-cause medicine, from DNA testing to hormone and fertility testing. This is often otherwise inaccessible at average hospitals.
Demand for this holistic approach to medicine has skyrocketed, growing 15-30% annually for the past ten years. But still, there is little access to root-cause medicine. Rupa is building an infrastructure to accommodate the root-cause approach and intends to make it the standard of care for everyone globally.
Backed by world class investors and advisors such as Bessemer Venture partners, Union Square Ventures, and First Round Capital. Rupa has seen exponential month-over-month growth and aims to further strengthen its team and mission as it expands the company and broadens and accelerates product development.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2022
$20m
SERIES A
Aug 2021
$5.8m
SEED
Total funding: $30m
Company benefits
- Premium medical, dental, and vision benefits
- Generous paid parental leave
- Flexible paid time off policy
- Monthly wellness and productivity stipend
- Learning & Development stipend
Company HQ
Mission District, San Francisco, CA
Leadership
Tara Viswanathan
(CEO & Co-founder)Founder of VIVE Consulting. Previously worked as a Product Manager at Anova Culinary and in Product & Ops at Parsley Health.
Rosa Hamalainen
(Co-founder)Previously worked as an Innovation Consultant at Tenovia and was recognised in Forbes 30 under 30 in 2022.
Salary benchmarks
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