Customer Support Specialist, Truework
$16 - $21 per hour
More information about location
Employment and income verification
Job no longer available
Employment and income verification
21-100 employees
Job no longer available
$16 - $21 per hour
More information about location
21-100 employees
Company mission
To empower individuals to own and control their personal data.
Role
Who you are
- Are dedicated to cultivating a world class customer experience
- Hold yourself to the highest standards when it comes to organization and efficiency
- Thrive in a fast-paced, collaborative environment
- Are resilient and known for remaining calm in high-pressure situations
- Have excellent verbal and written communication
- Are highly disciplined, organized, and can juggle multiple moving pieces and details at once
- Enjoy following a process and are motivated to point out areas for continuous improvement
- Have a proven track record of excellence
- Are adaptable and motivated with a strong work ethic
- Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions
- A Bachelor’s degree in a related field
- Minimum 3 years of experience working for a startup in a high-volume call center or similar environment
What the job involves
- Help manage the pipeline of inbound inquiries, solving 50-60 tickets per day while ensuring SLAs are met on time
- Participate in proactive customer outreach programs with a focus on reducing customer issues over time
- Organize and keep track of internal procedures to facilitate scale
- Effectively communicate with our internal teams and customers to gather all information necessary to successfully support customers on the Truework platform
- Raise issues to the appropriate supervisor when confusing or ambiguous information is discovered
- Understand the nuances of income and employment verification to continually improve the process or identify bottlenecks
- Self-manage workload throughout the day to accommodate high incoming volume via phone, email, and chat
- Think outside of the box to provide simple solutions to complex problems
Our take
Lenders and landlords might get in touch with employers to verify an employee’s income - but until recently, it was still a fairly manual process. Truework is looking to change that, with a plug-in for HR systems that allows departments to instantly answer and verify income queries. It also offers pre-employment background checks for U.S. citizens.
It’s a simple tool, but it’s one that will save HR departments substantial amounts of time and labor costs. With HR departments busier than ever, and with companies on the whole sinking more of their budgets into bolstering them, this could create a strong market for Truework.
What’s a strong market for Truework, however, is a strong market for its income verification startup rivals too - and they’re performing well. Tink has recently been acquired by VISA, and Pinwheel and Argyle are both attracting good funding.
Some reports suggest that this is because increasing market uncertainty is pushing lenders to invest more in optimizing loan approvals. If this persists, it’s one more thing massaging an already lucrative market niche in which Truework has firmly established itself and raised investment of almost $123 million to date.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2023
$24m
LATE VC
Aug 2022
$50m
SERIES C
Total funding: $118.9m
Company benefits
- 100% Insurance coverage - We cover health, dental and life insurance for all of our employees
- Discretionary Time Off - We encourage our team to take as much time off as they need. Taking time to disconnect is critical in creating a sustainable culture
- Lunch - When we're in the office, we have catered lunch 2x per week. Until then, our team can expense 2 meals per week while we work remote
- 401(k) - Financial planning is important. We use Guideline to ensure employees can contribute to their 401k as they see fit
Company HQ
Northern Waterfront, San Francisco, CA
Leadership
Ethan Winchell
(Co-Founder & President)Studied Electrical Engineering at Harvard, before working as a Research Assistant in the Harvard Microrobotics Lab, and then an Engineer at Ringly.
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