Partner Support Specialist, Prizeout
$70-80k
More information about location
4 days a week in office
Performance-based ad tech company
Open for applications
Performance-based ad tech company
21-100 employees
Open for applications
$70-80k
More information about location
4 days a week in office
21-100 employees
Company mission
To connect customers withdrawing money with brands looking to capture their spending.
Role
Who you are
- You’ll succeed here if you’re detail-oriented, empathetic, proactive, and comfortable operating in a fast-paced environment
- 1-3 years of experience in customer support, partner support, account coordination, or a similar client-facing role - preferably in fintech, SaaS, or financial services
- Strong problem-solving abilities with confidence managing complex or ambiguous issues
- Excellent written and verbal communication skills; able to translate technical or operational details into clear explanations
- Tech-savvy, organized, and comfortable managing multiple cases at once
- A helpful, patient, and partner-first mindset with the ability to understand issues from the partner’s perspective
- Comfortable with evolving priorities and operational needs
- Willingness to work at least 1 weekend day and 3 weekdays onsite in NYC
- A team player with a proactive, solutions-oriented approach
What the job involves
- Our Financial Institutions team is expanding, and we're looking for a Partner Support Specialist to serve as an essential operational link between Prizeout and our credit union partners
- This role focuses on supporting escalated partner inquiries, ensuring quick resolution, exceptional communication, and a seamless partner experience
- The Partner Support Specialist will play a critical role in managing and resolving incoming escalations from our credit union and financial institution partners
- You will communicate promptly, troubleshoot issues, coordinate internally to find solutions, and help strengthen partner relationships through clear communication and reliability
- This position is hybrid, requiring 3 days/week onsite at our NYC office and at least one weekend workday as part of your regular schedule
- Serve as the primary point of contact for escalated support inquiries from credit union partners, ensuring timely, accurate, and service-oriented responses
- Investigate and troubleshoot partner-reported issues by collaborating cross-functionally with Client Growth, Product, Engineering, and Operations
- Triage incoming cases, assess urgency, and escalate further when necessary
- Maintain thorough and organized case documentation to track issue status, trends, and partner feedback
- Build strong rapport with partners by providing consistent, high-quality support and proactive communication
- Identify patterns across inquiries to recommend process improvements, workflow updates, and product enhancements
- Support the development of partner-facing Help Center content, FAQs, and internal documentation to reduce recurring escalations
- Contribute to ongoing partner enablement by helping refine training materials, onboarding flows, and operational guides
- Participate in weekend support coverage (at least one weekend day ongoing)
Our take
Performance-based ad tech company Prizeout helps connect brands looking to grow their customer base with companies whose customers need to withdraw funds. With Prizeout, withdrawals are offered in the form of higher-value gift cards for these partner companies. This provides a unique growth engine for brands, as well as a bonus for withdrawing customers - it seems like a win-win situation.
Prizeout’s flurry of partnerships in recent months demonstrates the broad appeal of its services. The company, for example, expanding into crypto gift cards with RoundlyX, and the Earned Wage Access space with ZayZoon. What's more, it's expanding the number of brands that offer Prizeout as a cashout service.
This will provide a substantial and necessary boost, as a restricting factor in the appeal of gift cards is how broadly they can be acquired and spent. However, the interest Prizeout is already attracting from these new and fast-developing fintech subsectors is promising. Founded in 2019, the company's impressive funding and strategic moves between 2022 and 2024 promise further expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2022
$25m
SERIES B
Dec 2020
$6m
SERIES B
Total funding: $37.5m
Company benefits
- Health - We provide comprehensive health, dental, & vision insurance so you can be your best
- Community - Company happy hours, trivia nights, and corn hole tournaments are just a few of our weekly social activities
- Equity - Invest in the company beyond your desk—we offer all employees the potential to hold company equity
- Growth - Our promote-from-within and continuous learning policies mean you grow along with the company
- Time Off - We know you work better when you have time to rest & recuperate so we offer flexible PTO
- Sweet Office Digs - Our modern Flatiron office boasts a kitchen that is always stocked with goodies!
Company HQ
Midtown Manhattan, New York, NY
Leadership
Brendan Grove
(CTO & Co-Founder)Has a background in Mechanical Engineering, and has worked for companies such as Rigaku Raman Technologies and DraftKings.
David Metz
(CEO & Co-Founder)Was a Trader at AMR Capital Trading, and Founder & CEO of FleetWit. They are also the Founder/CEO of Gaggle Works.
Matthew Denham
(Co-Founder)Worked as a Senior Product Manager at ING DIRECT Australia, before holding Senior Product positions at Haddad & Partners and DraftKings.
Richard Blankenship
(Investor & Co-Founder)An investor in a wide range of companies, including Poker Central, Fuse Technologies and Toto.
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