Operations Manager, Invisible Technologies
$81k
+ Bonus & equity
Tech-enabled AI company
Job no longer available
Tech-enabled AI company
201-500 employees
Job no longer available
$81k
+ Bonus & equity
201-500 employees
Company mission
To help companies have real outcomes with artificial intelligence.
Role
Who you are
- At least 5 years of experience in operations management, preferably in a client-facing role
- Proven track record of managing client relationships and delivering exceptional service
- Strong knowledge of spreadsheets and experience managing complex formulas and building processes
- Intermediate understanding of how to build financial models, especially cost-driven analysis
- Experience in capacity planning and project management
- Excellent communication skills, both verbal and written
- Ability to work remotely and manage teams without in-person interaction
- Strong leadership skills and ability to provide guidance and support to a team
- Ability to think strategically in complex and difficult situations
- Strong sense of urgency and ability to prioritize tasks
- Be open and flexible on schedules
What the job involves
- Manage a book of clients and ensure that their operational needs are being covered, including timely and exceptional communication and overseeing existing operations to make sure different service level agreements (SLAs) are being met
- Identify areas of process improvement and efficiency and scope new processes when needed
- Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process
- Serve as a bridge between the client and automations team as areas of implementation are identified
- Ensure all processes are documented and contain clear tracking to ensure SLAs are being met, and present these to clients on a regular basis
- Be creative and proactive in implementing solutions to critical issues
- Own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials
- Collaborate with the Director/s to develop and implement strategies that drive growth and profitability
- Manage client billing by ensuring invoices are sent to clients on a timely basis and charges are accurate
- Negotiate contract terms, including pricing and terms and conditions
- Align with clients on expected work volume and provide visibility internally on these expectations through forecasting
- Onboard new team members and support in onboarding new team members into adjacent roles as you become more experienced
- Own capacity planning for each process
- Lead the hiring process from interviewing to onboarding of new hires into the leading team
- Proactively identify and pursue opportunities for growth and improvement across the company and within the Operations unit that can drive innovation and collaboration to achieve collective goals
Our take
Invisible was founded in 2015 as an outsourcing solution for companies. With several other products dedicated to productivity and automation, Invisible Technologies provides support for the tasks that a client’s workforce might prefer its employees didn’t focus on. From tech support to onboarding processes, Invisible matches technology with people to help keep clients’ workforces efficient.
Invisible differs from the typical recruitment site in that it has diversified its product pool by using AI to match jobs to people. The company’s more specialist roles help it focus on specific markets, and keep its job matches sharp. Remote-enabled job openings are another benefit of Invisible’s process. The flexibility of remote work means that the company can more easily match their client requests with the right candidate, regardless of where they’re based - further helping Invisible stand out from the crowd.
Freddie
Company Specialist at Welcome to the Jungle
Insights
88% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2025
$100m
GROWTH EQUITY VC
Jun 2019
$5.3m
EARLY VC
Total funding: $107.9m
Company benefits
- Flexible PTO
- Comprehensive health coverage or benefit stipends
- Bonuses & equity
- Parental leave
- Team off-sites & meetups
- Office hubs for collaboration
- Commuter benefits
- Employee Assistance Program
- Travel assistance
- Fertility benefits coverage
- 401(k) program 🇺🇸
Company HQ
SoMa, San Francisco, CA
Leadership
Matt Fitzpatrick
(CEO)Previously spent 12 years as a Senior Partner/Global Leader of QuantumBlack Labs at McKinsey & Company.
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