Operations Manager, Alto
Premium ride-sharing company
Job no longer available
Premium ride-sharing company
201-500 employees
Job no longer available
201-500 employees
Company mission
Alto is on a mission to redefine the ridesharing experience for passengers, drivers, and employees alike.
Role
Who you are
- 4-8 years of experience; experience in operations, consulting, or start-up environment
- Previous experience managing a team and/or front-line workers
- A proven ability to handle ambiguity in the absence of defined systems and processes
- Analytical background: you can understand and leverage data to drive action and results
- Exceptional people skills with the ability to communicate effectively at all levels of the organization
- In-depth knowledge of the local Market
- Bachelor’s Degree required
What the job involves
- Manage day-to-day operations and hold a high level of accountability as a leader in your market, while constantly pushing to meet targets and creating operational efficiencies
- Oversee hiring, training, and leading of an entire team of drivers and operational staff (Leads, Trainers, Service Agents)
- Serve as a mentor to Operations Associates in your market, as you work together to roll out new initiatives and certify success of those programs
- Ensure your market successfully meets driver supply targets by managing the driver onboarding and support process appropriately
- Collect on the ground feedback and raise opportunities and concerns to drive continuous improvement and innovations; work with strategy & operations team as an on-the-ground expert
- Oversee fleet management, including fleet positioning and staffing to accommodate events, seasonality and changes to demand patterns
- Use analytics to evaluate inefficiencies, identify trends and use that data to drive changes
- As part of the city operations team, help rapidly grow and scale your market in a dynamic, start-up environment
Our take
The ride sharing and hailing market is a tough nut to crack given the domination of the likes of Uber and Lyft, but it’s not without room for improvement. Issues like rider safety, customer service, as well as subpar working conditions and pay have long affected some of the biggest brands in the space.
Alto is taking a different approach in a very ambitious attempt to disrupt the industry. Everything about the company’s branding signals premium, from the app interface to its fleet of luxury cars.
Alto is about more than just better service though – all its drivers are employed directly, vetted and professionally trained, while the company leases and ensures the safety of all of its cars (all of which it intends to be electric in the near future).
All of this makes Alto more expensive of course – certainly more so than other ride sharing upstarts Revel and Co-Op Ride. However, Alto seems to be putting a lot of focus on its B2B channel, which could prove very lucrative, particularly as the company expands its operations to Silicon Valley and other business hotspots.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jun 2021
$45m
SERIES B
Jan 2019
$14.5m
SERIES A
Total funding: $59.5m
Company benefits
- Health & Wellness: A best-in-class benefits package including medical, dental, and vision coverage.
- Unlimited PTO: Time off as much as you need it, when you need it.
- Your Personal Alto: Monthly stipend of Alto credits to get you where you need to go.
- Paid Family Leave: Paid parental leave and flexible options for your changing family needs.
- Professional Development: Regular cadence of 360 feedback, 1-1s, and professional coaching.
- Flexible Work Options: Hybrid HQ environment for the best of both worlds.
Company HQ
Design District, Dallas, TX
Leadership
Will Coleman
(CEO)Founded Alto after spending 10 years at McKinsey & Company, where they led the company's Air and Travel practice North America.
Boris Blanche
(Board Member)Former Procter & Gamble Business Leader and IRU (world road transport organisation) COO & Managing Director. Is on the Board of Directors at a number of transport & logistics organizations and VCs including Viaservice, Road Ventures, and Autonomy Partners.
Patrice Crisinel
(Board Member)Former IRU Investment Committee Member and Bestmile Board Member. Is Vice President of the Board and Chief Investment Officer at VIATRANS, Co-Founder and President at Road Ventures and a Partner in Autonomy Partners.
Salary benchmarks
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