Associate Technical Support Engineer, Funnel
$55-75k
Travel: <5%
Renter-centric leasing platform
Job no longer available
Renter-centric leasing platform
101-200 employees
Job no longer available
$55-75k
Travel: <5%
101-200 employees
Company mission
To create the future rental experience and make the world a better place.
Role
Who you are
- Degree or coursework in Computer Science, Engineering, or related fields is beneficial but not a must-have
- 1-2 years of experience in technical support, software engineering, or any customer-facing tech role
- Familiarity with or willingness to learn about software development processes, cloud-based infrastructure, and troubleshooting methodologies
- Some experience with programming languages such as Python, JavaScript, or Ruby is preferred
- Strong problem-solving abilities, excellent communication skills, and readiness to learn new things
What the job involves
- Receive and process incoming support tickets from various channels
- Analyze and prioritize tickets based on urgency and impact on users or the organization
- Provide timely and effective resolution of complex customer issues related to the company's software products
- Communicate with customers through various channels, such as tickets updates, email, chat, and phone, ensuring a positive customer experience
- Collaborate with engineering teams to address product defects and implement solutions
- Develop and maintain strong relationships with customers, acting as a trusted technical advisor
- Contribute to the development and maintenance of knowledge base resources, empowering customers with self-service support solutions
- Collaborate with the Technical Support team to identify recurring issues and develop documentation to address them
- Provide feedback to product and engineering teams to drive product improvements based on customer feedback
- Work closely with engineering, product, and sales teams to ensure a seamless customer experience
- Participate in product training sessions and stay up-to-date with the latest product features and enhancements
- Share insights and best practices with the Technical Support team, promoting a culture of continuous improvement
- Foster a customer-focused mindset within the Technical Support team, promoting a high level of service and satisfaction
- Encourage professional development and continuous learning opportunities for team members
- Maintain open communication channels and promote a feedback-driven environment
- Perform other duties as assigned and modified at the manager's discretion
Our take
The rental market is booming. At the same time, it is becoming more competitive and hard to navigate for both renters and leasing agents. Funnel’s B2B solution allows users to tap into the market as a whole, rather than having to compete against other rental platforms.
The company builds solutions for property management teams to help them better reach and communicate with customers, and ultimately close leases with more efficiency. Funnel actually began by helping landlords manage their rental portfolio, but its 2020 rebrand from Nestio saw it alter its tech offering to address the entire leasing chain instead.
Having secured promising funds, Funnel continues to grow its reach at enterprise and mid-market level across the US - smartly targeting these huge yet underserved sectors of the rental industry. It continues to add new features and integrations to keep its value sharp, reaching for further success in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Company benefits
- Unlimited PTO
- Work-from-anywhere policy
- Parental leave
- Inclusivity events
- Health, dental and vision
- 401(k) match
- Women of Funnel organization
- Funnel Pride organization
- Market-leading compensation
- Floating holidays
Company HQ
Odessa Industrial Park, FL
Leadership
Tyler Christiansen
(CEO)Joined Funnel as CRO just before the company's rebrand. Then served as COO before being named as CEO in June 2020. Before Funnel, they were Senior Vice President of Sales at property management software provider Entrata.
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