Technical Support Specialist, Blenheim Chalcot
+ OTE
4 days a week in office (West London )
Innovative AI-powered tech venture builder
Job no longer available
Innovative AI-powered tech venture builder
1001+ employees
Job no longer available
+ OTE
4 days a week in office (West London )
1001+ employees
Company mission
To be a great place for great people to become great entrepreneurs.
Role
Who you are
- Strong knowledge of Database structures and Query language. Ideally Postgres) is essential. Knowledge of the Postgres DBT transformations plugin is a bonus
- Must have experience with documentation, helpdesk software, ticketing and messaging tools. Particularly Notion, JIRA, and Slack
- Basic understanding of cloud services, and IT infrastructure. Ideally AWS, SFTP and SSH
- Knowledge of source code repository and management applications and tools would be advantageous. EG Bitbucket, git, yml
- Experience of the Fivetran data movement platform is a bonus
What the job involves
- This particular role would be situated within Fospha, one of Blenheim Chalcot's portfolio MarTech businesses
- Fospha is the marketing measurement platform for eCommerce brands. We have found product/market fit in the last two years and quickly become a market leader for measurement with numerous awards and rocket-ship growth to match
- We are the only business of our type to be a certified partner of Meta, TikTok and Snap, and have worked with our customers -some of the best-known eCommerce brands in the world to drive massive growth and value. We are now expanding globally and are looking for excellent candidates to join the next phase of our journey
- As a Technical Support Specialist, you will be a key contributor to our data-driven success by working with the Service Desk Manager to schedule, prioritise, and assign tasks to team members to ensure timely resolution of Support issues
- You will play a crucial role in overseeing the resolution of application problems for employees and customers, ensuring that support is efficient, professional, and aligned with business needs
- Additionally, you will drive continuous improvement in data processes, promote a culture of data excellence, and provide insights to support strategic decision-making
- Work with the ServiceDesk Manager to schedule, prioritize, and assign tasks to team members to ensure timely resolution of Support issues
- Foster a collaborative, customer-focused team environment
- Oversee the resolution of application problems for employees and customers, ensuring that support is efficient, professional, and aligned with organizational needs
- Perform root cause analysis of recurring issues and assist with developing solutions to prevent future occurrences
- Develop and implement best practices, processes, and procedures for the Fospha support and incident management
- Maintain an up-to-date knowledge base for common technical and product issues and solutions
- Collaborate with other teams (e.g., Customer Success, Data Science, Attribution etc) and business units to support organizational goals
- Prepare and present regular reports on IT support performance, including issue resolution times, customer satisfaction, and team productivity
- Use data to identify trends, opportunities for improvement, and areas of concern in the support function
Salary benchmarks
Our take
Blenheim Chalcot is a digital startup venture builder. It raises funding and provides operational support for fledgling companies to allow them to focus on building an exceptional product to take to market. Blenheim Chalcot takes a different approach than its more traditional competitors by investing knowledge, experience, ideas, infrastructure, and funds. Companies are started in-house and given everything they need to become a successful tech firm.
Blenheim Chalcot specialises in SaaS and generative AI startups and more recently has branched into healthcare tech, a rapidly expanding sector. Companies in their portfolio include financial services, education, media and marketing, public services and health as well as sports market companies, with over 60 businesses amounting to more than $500M in annual revenues.
Blenheim Chalcot has had a number of significant exits in the past few years – just 3 years after its launch, ClearScore was acquired by Experian for £275M in 2018. Its portfolio has been responsible for employing over 3,000 people and managing assets exceeding £1.8B. Its laurels then, indicate a savvy and successful business investment venture.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company HQ
Shepherd's Bush, London, UK
Leadership
Charles Mindenhall
(Co-Founder)Oxford graduate and serial entrepreneur. Previously founded Liberis (small business finance). Currently Board Member at Modulr, trustee of The Royal Foundation of the Duke and Duchess of Cambridge and Youth Zone.
Manoj Badale
(Co-Founder & Managing Partner)Manoj is a serial entrepreneur and the co-founder of Scale Space, Salary Finance, ClearScore, and Modulr among other companies. Alongside this, they serve as a Director at Koodoo, British Council EnglishScore, Fospha and CONTENTIVE.
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