Director of UX/CX, Wolters Kluwer
Health Product Design
2+ days a week in office (Princeton, NJ or Waltham, MA)
AI-powered solutions for professionals
Job no longer available
AI-powered solutions for professionals
1001+ employees
Job no longer available
2+ days a week in office (Princeton, NJ or Waltham, MA)
1001+ employees
Company mission
To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.
Role
Who you are
- At least 10 years of relevant design experience
- 6+ years successfully managing design teams
- Understanding of how to successfully manage teams in the hybrid environment
- Proven experience hiring and managing teams
- Extensive experience working with senior clients, stakeholders, and developers
- Experience in affecting large culture change that drives business performance
- Exceptional communication and presentation skills
- Proficient in financial management and budgeting fundamentals
- Experience working in a Lean/Agile development environment
- Skilled at working with third party service providers
- Excellent time and project management skills
- Bachelor's degree/University degree, Master’s degree a plus
What the job involves
- The Director of UX/CX is a senior leadership role, reporting to the VP of UX/CX, with overall responsibility for all aspects of UX for products and solutions for a significant business group within Wolters Kluwer
- Strategic leadership:
- Defining the long-term vision and strategy for user experience design, aligning it with business objectives and goals. Establish design principles, guidelines, and best practices to guide the development of user-centered products and services
- Team management:
- Leading and managing a team of UX professionals, providing guidance, mentorship, and support. Ensure the team’s collaboration, growth, and adherence to design processes and methodologies
- User research and insights:
- Partner with our research and data team to gain a deep understanding of user needs, behaviors, and motivations. Ensure that the teams are using research findings, data and insights to inform design decisions and validate design solutions
- UX design and prototyping:
- Providing expertise in user interface (UI) design, interaction design, and information architecture. Oversee the creation of wireframes, prototypes, and visual designs to communicate and test design concepts
- Stakeholder management:
- Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals
- Inclusive Design:
- Implement and advocacy for WCAG (Web Content Accessibility Guidelines) accessibility standards
- Ensure the usability testing and evaluation:
- Accountable for the performance and results for the user experience design function within a large country or across multiple countries, or a product within a segment
- Provides leadership and guidance to associate directors, managers, and/or professionals based on organizational goals and company direction
- Directs the study of user's feeling and experience when using company products and makes improvements according to research and feedback
- Identifies technical requirements and develops ideas through scenarios, sketches, story boards, user flows, wireframes, motion studies, mock-ups and prototypes
- Collaborates with a team of designers, researchers and engineers, brainstorming concepts from a customer's viewpoint
- Leads user research for refinement of ideas and concepts
- Facilitates design activity following LEAN methodology on a diverse, very complex IT project or multiple IT projects
- Contributes to the development of short and long-range strategic plans and budgets
- Develops policies/procedures to support the functional infrastructure
- Determines organizational objectives and divisional plans guided by a divisional strategy
- May interpret, execute, and recommend modifications to organizational policies
- Has a team of at least three WK employees
Our take
For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.
While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Alphen aan den Rijn, Netherlands
Leadership
Nancy McKinstry
(CEO & Chairman of the Executive Board, not founder)Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.
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