Enterprise Customer Success Manager, Circit
Maternity Leave Cover
More information about location
Financial audit management platform
Open for applications
Financial audit management platform
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To verify the trusted source in every business transaction.
Role
Who you are
- You must be ready to work in a fast paced, high growth environment, with a large amount of flexibility required
- Minimum 5 years experience in a client/customer facing roles
- Exceptional communication skills and relationship building skills
- Experience with CRM tools and Microsoft office suite
- Proven ability to close deals
- Experience with managing an existing book of business
- Business proficiency in French, additional bonus if proficiency in Spanish
What the job involves
- We are looking for an experienced Customer Success Manager to help us manage and grow our tier 1 customer accounts, and build strong relationships within these key customer networks. You will have a territory of accounts from which to maximize sales from existing customer relationships and to ensure strong retention rates
- This role is a 10-month maternity leave contract, with the potential to join the team on a permanent basis, subject to business needs
- Own and grow a portfolio of strategic enterprise accounts, including customers with €100k+ ARR
- Build strong, trusted relationships with key stakeholders across large institutions, from day-to-day users through to senior decision-makers and executive sponsors
- Act as the primary commercial and strategic point of contact for your accounts, driving retention, adoption, and expansion opportunities
- Lead renewal, upsell, and cross-sell conversations, with confidence negotiating commercial terms at C-suite and senior leadership level
- Develop account plans and engagement strategies that support long-term customer success and revenue growth
- Manage enterprise customers proactively throughout the full customer lifecycle, including onboarding, rollout, adoption, renewal, and expansion
- Monitor account health, usage, and engagement metrics, identifying risks early and taking ownership of actions to reduce churn
- Develop a deep understanding of the Circit platform in order to confidently demo the product, deliver training, and advise customers on best practice
- Build relationships across complex customer organisations, identifying key stakeholders, understanding decision-making structures, and aligning on customer priorities
- Partner closely with Sales, Product, Marketing, and Support to ensure a seamless customer experience and strong internal alignment
- Support enterprise rollouts across new teams, regions, and use cases, sharing best practice to help customers scale successfully
- Gather customer feedback and insights to inform product development, customer enablement, and go-to-market strategy
- Contribute to the ongoing development of internal playbooks, customer success processes, and collateral
- Take ownership of retention and revenue outcomes across your portfolio, supporting monthly, quarterly, and annual targets
Our take
Circit is an Irish fintech company providing auditors with a platform to verify company assets and liabilities in real-time. The first of its kind to be directly regulated for open banking under the PSD2 regulation, Circit is removing the traditional paper process and creating a more efficient and time-saving audit process that reduces the possible risk of corporate fraud in the global market.
Providing a platform for customers with several features, as well as offering an integrated workflow system, Circit is trusted in over 100,000 audits to make managing confirmation requests easier.
After gaining significant traction in the Irish market at an early stage, the company has since expanded its offerings to the UK and US markets, with plans to further develop its product. A promising fintech, Circit is addressing a great pain point in the audit process and has the potential to save its customers and their clientele time and resources, for a better future of auditing.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2026
$21.7m
LATE VC
May 2022
$7.7m
SERIES A
Total funding: $30.7m
Company HQ
Dublin Docklands, Dublin, Ireland
Leadership
David Heath
(Founder & CEO)Previously worked as a Consultant/Audit Manager at Somers Murphy & Earl and as the Head of Finance and Operations at OCRex.
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