Senior Client Success Manager, VideoAmp

• You are process driven, results oriented, technical account management experience, and passionate about delivering undeniable service to customers
• You have established experience and knowledge of Media Industry technical platforms, workflows, and partners
• You have a proven track record in delivering against revenue goals, deepening product and partner solutions across client relationships, and developing and growing high performing teams
• 3 - 5 years of management experience
• 5+ years of experience working in the linear/digital space or measurement/ad tech company
• Strong understanding of client success and the skills required to scale a successful team
• Strong ability to prioritize responsibilities and deliverables
• Experience with developing on-boarding programs and materials
• Ability to quickly address challenges and propose value driving solutions
• Implements and reviews processes to ensure excellent client experience
• Effectively works with cross functional teams (sales, product, engineering, strategy, data and analytics)
• Excellent presentation skills (verbal and written)
• The ability to provide timely and direct feedback to team members
• Previous experience directly managing clients

Desirable

• The Manager of Client Success, TV Publishers will lead a team of Strategic Client Development Managers who support VideoAmp’s TV Publisher clients in driving adoption and engagement with VideoAmp solutions
• A deep understanding across the media industry and the technology that supports it across media partnerships, measurement systems, and workflows
• Effectively develop relationships across multiple teams within large media companies like NBCU, Viacom, and Discovery and a track record of growing solution adoption and engagement
• Ability to partner with media companies technical, product, and data teams to onboard and scale VideoAmp solutions
• Builds strong relationships and credibility with internal (product, engineering, sales) and external stakeholders (sales, research, operations)
• Works with enterprise sales and account management to build thorough account plans and define measurable goals to track success
• Performs other related duties as assigned by management