Account Executive, Onepilot
UK & Germany
£40-70k
Equity + Variable salary based on the MRR you will generate available
2-5 days a week in office (City Road, London)
Customer support outsourcing
Open for applications
Customer support outsourcing
101-200 employees
Open for applications
£40-70k
Equity + Variable salary based on the MRR you will generate available
2-5 days a week in office (City Road, London)
101-200 employees
Company mission
Outsourced customer care, done right.
Role
Who you are
- 3 years’ experience minimum in BtoB and/or SaaS and/or e-commerce sales
- You have an eagerness to work in a startup team environment, dynamic and ambitious
- You want to grow fast, learn, and quickly gain responsibilities
- You love the fundamentals of sales, measuring what works, and being in front of potential clients
- Stellar presenter and comfort with executive-level interaction
- You like to be challenged and to push yourself
- You are fluent both in English and German
What the job involves
- As an Account Executive, you will be in charge of fueling Onepilot growth by addressing e-merchants: eCommerce, marketplaces, BtoC apps, mobility players, SaaS editors…
- You will work directly with George, Sales Expansion Manager in London, and you will carry out the entire sales cycle for the UK mid-market and Germany: prospecting, demonstration, commercial proposal and closing
- Your buyer’s personas will be Head of Customer Support, E-commerce Manager, Customer Care Manager, COO, CEO, CCO, Founders, CRM Manager…
- You will respond to tenders (RFI, RFP…) and conduct more complex sales proposals
- You will contribute to the continuous improvement of the market access strategy (KPI, Persona, USP…) and participate in marketing and growth actions
- You will be responsible for reporting and forecasting monthly, quarterly and annual sales targets
Application process
- 👉 First interview to introduce the company and answer any questions
- 👉 Case study to prepare for the second interview with your manager
- 👉 Final interview with a member of the Onepilot team
- We look forward to seeing you
Salary benchmarks
Our take
The astronomical rise of online shopping over the past decade has revolutionised consumer expectations when it comes to customer service. Consumers now expect a fast, human response to customer support at all times, 24/7.
Fulfilling this demand for 24/7 customer service is Onepilot's business. Its technology, a platform that connects businesses' customers to "support heroes", enables businesses to outsource customer care. According to Onepilot, its technology allows agents to handle even the most complex of issues in a matter of minutes, increasing a company’s sales by up to 20%, and halving their average response time.
With the acquisition of French AI agent assistant startup Hubware to help its agents with faster ticket resolution, Onepilot is looking to expand further afield fuelled by its healthy 2022 investment.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
17% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2022
$15.8m
SERIES A
Apr 2021
$2.7m
SEED
Total funding: $18.5m
Company values
- We lead by example - We have a preference for action. We do not ask other people to do things we're not willing to do
- We keep pushing to achieve results - We have great ambitions and deliver measurable results. We strive to get better, and to make a difference as a team
- Care, act fairly - We care for our team and our clients. We consider each opinion without bias or ego
- Be passionate, have fun - We love what we do. Our team, our mission and our product motivate us to improve every day
- Take ownership - We are curious. We take initiative and hold ourselves accountable for what we do
Company HQ
London, UK
Articles
Additional info
- Offices in London and Paris
Leadership
Adrien Hugon
(CEO)Previously a private equity analyst, they are also the founder of Cowash, an on-demand laundry delivery marketplace.
Robin Monnier
(CPO)Previously Chief Technology and Marketing Officer at Cowash, they also have experience in tech and marketing consultancy.
Lucas Bornert
(COO)Previously a General Manager at VOI Technology, they are also a co-founder and the ex-CEO of Influenced, and the founder of WeCharge Tech.
Pierre Latscha
(CCO)They have an extensive background in strategic consultancy, and have also worked as a Private Equity Analyst and Investment Manager for the likes of BlackFin and Starquest Capital.
Kenza El Ghadouini
(CHRO)Previous COO at Cowash, they are the co-founder and CHRO at Onepilot. They are in charge of all things people and culture.
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