Client Success Manager, Shutterstock
Corporate, Fixed Term Leave Coverage
Royalty-free media library
Job no longer available
Royalty-free media library
1001+ employees
Job no longer available
1001+ employees
Company mission
To help creative professionals from all backgrounds and businesses of all sizes produce their best work with incredible content and innovative tools, all on one platform.
Role
Who you are
- We are looking for a dedicated Client Success Manager, Corporate to join our dynamic team
- Bachelor’s degree in Business, Communications, or a related field
- 3+ years of experience in a client success, account management, or customer service role in a technology or SaaS company
- Proven track record of maintaining high customer satisfaction and retention rates
- Experience providing technical support and resolving client issues
- Proficient in CRM software, preferably with hands-on experience in Salesforce or a similar platform
- Demonstrated ability to understand and articulate technical concepts and derive solutions
- Experience in identifying upsell and cross-sell opportunities within a customer success framework
- A proactive and empathetic professional with a passion for driving customer success and building long-term relationships
- Excellent communication skills, with the ability to convey technical concepts to a non-technical audience
- Strong problem-solving skills with a knack for identifying solutions that address client needs
- Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment
- Team player with a collaborative spirit, but also able to work independently
What the job involves
- Note: This is not a perm status role but on a fixed term contract basis estimated through March/April 2025
- In this role, you will be responsible for ensuring that our clients fully realize the value of our products by fostering product adoption and retention. The successful candidate will work closely with Client Partners and internal teams to deliver the full value of Shutterstock’s offerings to our accounts
- Act as the main point of contact for clients post-sale, ensuring they receive maximum value from our products and services
- Monitor and drive adoption of assigned accounts, providing basic technical support and ensuring a high level of client satisfaction
- Proactively manage customer accounts by establishing a consistent cadence of client interactions, including status reviews, question and answer sessions, and guidance on getting the most from our products
- Identify potential barriers to renewal and work with clients to overcome these, ensuring a high rate of retention
- Escalate technical and service issues to the appropriate internal teams, ensuring prompt and reliable resolution
- Recognize opportunities for account growth through upselling or cross-selling and communicate these opportunities to the Client Partner
- Maintain detailed records of client interactions, issues, and account growth opportunities within the Shutterstock CRM system
- Collaborate with the sales, marketing, and product teams to align client success strategies with broader company goals
- Gather client feedback to inform and influence product development and company service offerings
Our take
Shutterstock is a global leader in licensed images, videos, and music, serving creative professionals like designers, filmmakers, and marketers. Content creators upload their work, which is then used by businesses and media organizations in various projects. It's a two-sided marketplace that fuels creativity worldwide.
Shutterstock offers a variety of plans for individuals, teams, and enterprise customers as well as creative editing and collaboration capabilities. Their aim is to build sophisticated tools to help the world experience images and videos in a more beautiful way - they believe that the harmonious union of design and technology can influence global communication.
Shuttershock's brand portfolio includes Bigstock, Offset, PremiumBeat, Rex Features, and Shutterstock Customer, adding hundreds of thousands of images weekly. It has also expanded into generative AI, fairly licensing artists' work for AI-generated content. And in 2026, the company announced a huge proposed merger of equals with Getty Images, receiving US regulatory clearance and positioning the combined company for greater scale, financial strength, and long-term innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Flexibility: We offer a hybrid model that’s centered around flexibility and enabling collaboration, innovation, and accountability—no matter where we are.
- Connection: Whether online or on site, we make sure there are plenty of ways to connect and have fun.
- Recognition: We never miss an opportunity to celebrate our achievements and commend great work through our global recognition program.
- Empowerment: We offer generous and competitive compensation packages, PTO, wellness initiatives, on-and-off working hours, tuition reimbursement, and an employee referral bonus.
- Growth: Our SkillUP Program lets you take ownership of your personal development through virtual learning offerings.
- Belonging: Our goal is to build a workforce that’s representative of the diverse global community we serve, and where all employees can come to work as their authentic selves.
Company HQ
Midtown South, New York, NY
Leadership
Jon Oringer
(Founder & Executive Chairman)Previously Board Member at Partnership for New York City for 6 years and Founder, CEO at SurfSecret Software for 5 years.
Paul Hennessy
(CEO)Paul previously held CEO roles at Vroom.com and Priceline.com. He was also the CMO at Booking.com and the Chief Distribution Officer/SVP of Online Marketing at Priceline.com
Rik Powell
(CFO)Rik joined Shutterstock in 2024 as a Senior VP of Finance and Investor Relations, moving into the role of CFO later that same year. Prior to this, he was a Senior VP of Finance and Investor Relations at Shake Shack. He also spent over 16 years at Getty Images, joining as a Director before holding various roles and becoming CFO.
Sara Birmingham
(Chief Human Resource Officer)Prior to joining Shutterstock in 2020, Sara was a HR Advisor at Out East. She was also the founder of Jump HR Consulting where she served as the CEO for just over 1 year. Prior to this, she spent 18 years at Thomson Reuters in various HR roles.
John Lapham
(General Counsel)Prior to joining Shutterstock in 2021, John was part of the General Counsel and SVP Government Affairs at Rover.com. He was also on the General Counsel and an SVP of Digital Media, Technology and eCommerce sectors at Getty Images for nearly 15 years.
Aimee Egan
(Chief Enterprise Officer)Prior to joining Shutterstock in 2023, Aimee was the CCO at ACA Group. She also spent over 11 years at Thomson Reuters in various roles, including VP of Growth and Market Development and GM of Small/Mid Market Corporations.
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