Social Media Executive, Cuckoo
£30-32k
Broadband provider
Job no longer available
Broadband provider
201-500 employees
Job no longer available
£30-32k
201-500 employees
Company mission
To become the UK's most recommended way to connect
Role
Who you are
- Video editing and creation skills, particularly TikTok
- Excellent Communication Skills both verbal and written
- 2+ years proven experience in in social media management and community engagement
- A people person who can effortlessly manage and build strong relationships with internal and external stakeholders
- Experienced in using a range of social media tools and software , utilising trend analysis and analytics and to continually improve community outcomes
What the job involves
- This will be a dual role; working with the brand team to create compelling social media content (Reels, TikTok, etc), but also collaborating closely with our customer care team and helping to shape how we communicate with our customers
- You’ll be the bridge between our brand and our customers, responsible for building, and nurturing our online communities
- This will primarily relate to Social media channels, groups and direct messages, but may extend to Trustpilot, Direct Messages and any new online communities as and when the need arises
- You’ll need to be able to build strong relationships with multiple stakeholders including Sales, Customer Service, Customer Experience, and Marketing
- You’ll need to know your way around social media audiences, not only responding to comments but also seeking out proactive engagement opportunities – for example, answering common questions on TikTok, responding to Instagram comments with Reels etc
- Creating social content for Instagram, TikTok, YouTube and other channels. Building social content to drive community engagement
- Monitoring social media and other community channels and developing strategies/tactics to actively engage with customers and potential customers
- Conversing with our customers on social channels and tracking trends in customer sentiment and reporting to senior stakeholders
- Be the voice of our customer and work with other teams to identify future content opportunities and ways to adapt top performing social content across other consumer marketing touchpoints
- Identify and nurture brand advocates on a regular basis to foster and encourage positive sentiment and conversation
- Build relationships with customers and potential influencers
- Stay up-to-date with digital technology trends
Salary benchmarks
Our take
Founded in 2020, Cuckoo aims to improve the reputation of the broadband sector by revolutionising customer service.
The company is bringing in transparency to what it deems a "broken broadband market" and is positioning itself as a disruptor in the sector. Cuckoo has simple pricing, no loyalty tax, and no hidden charges while offering the fastest available speed on the network. It models its position in the market on disruptors in other sectors that successfully challenged larger competitors, such as Octopus Energy and Revolut.
Cuckoo is backed by leading venture capital investors, and is continually developing its products to offer the best broadband services for customers. It has also been voted twice in a row as MoneySavingExpert's top broadband provider for customer service, whilst TrustPilot reviews suggest that it's faring far better than competitors regarding customer service.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2021
$4.9m
SERIES A
May 2020
$0.7m
SEED
Total funding: $5.6m
Company benefits
- Enhanced Sick Pay
- Enhanced Family Leave
- 30 days holiday PLUS bank holidays
- Salary Sacrifice Pension
- 4x Life Assurance
- Income Protection
- Cycle 2 Work Scheme
- Private Healthcare
- Private Dental Care
- Health Cash Plan
- Discounted Breakdown Cover
- Annual Health Check
- Shopping Discounts
Company HQ
Paddington, London, UK
Leadership
Paul Hellings
(CEO)Share this job