Provider Client Manager, Cedar
$91.8-120k
+ Equity
AI-powered healthcare financial experience platform
Job no longer available
AI-powered healthcare financial experience platform
501-1000 employees
Job no longer available
$91.8-120k
+ Equity
501-1000 employees
Company mission
To make healthcare more affordable and accessible through our consumer-friendly platform that's powered by data science, smart product design and personalization.
Role
Who you are
- Our ideal candidate has excellent listening and communication skills (verbal and written), is comfortable operating independently in a dynamic environment, and is looking to build a career in client services
- Minimum of 2-5 years of work experience in account management, sales, consulting, data analytics or customer success
- Proven track record of successful client engagements and building relationships with stakeholder groups
- Strong written and verbal communication skills and the ability to prioritize work effectively
- Strong analytical skill set, attention to detail, and organizational skills a must
- Revenue cycle knowledge, data experience, and/or technical knowledge is a plus
- Experience working with several internal partners in a cross functional capacity e.g., marketing, sales, etc
What the job involves
- As a Client Manager, you will support our clients in collaboration with Cedar’s Client Management Leads
- Key areas of focus will be supporting our Leads across their engagements with clients and ensuring our Operators are successful in their interactions with Cedar; ultimately, making them promoters of our platform
- This role is client-facing and reports to the VP, Client Management
- Co-own a portfolio of aligned clients in conjunction with a Client Management Lead
- Intake product enhancement requests (PERs) and liaison status updates
- Support collateral and facilitation for monthly and quarterly check-ins with clients
- Conduct data analysis utilizing client and internal data to tell key value stories to clients
- Utilize internal dashboards and reports to surface insights to clients and proactively update internal teams
- Contribute to overarching Client Management team tasks such as: Salesforce data integrity, playbook creation, documentation, template updates, and content creation
- Support collaboration of CML with a variety of departments at Cedar (Product, Marketing, Data Science) to drive forward cross-functional, client-focused projects that exceed the needs of our clients
- Maintain a culture that adheres to Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity
Our take
Over $1B is said to be lost annually by physicians as a result of inefficient and disjointed healthcare billing practices. The subsequently low patient satisfaction rates lead to poorer care, and real losses for providers who see patients switching away from their plans.
Cedar looks to remedy these issues with a selection of consumer-facing services which streamline billing, insurance and healthcare processes. Healthcare billing concerns a huge percentage of US adults, so optimizing patient satisfaction is of increasing concern - a great opportunity for the company.
After acquiring competing patient finance streamlining service OODA Health in 2021, Cedar netted substantial funds and launched its Payer Intelligence Layer. This has allowed it to integrate data from insurers and providers to create a single source of information. The company was also endorsed by the Montana Hospital Association's shared services division, to be listed as its only preferred patient financial engagement technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2022
$68.4m
SERIES D
Mar 2021
$200m
SERIES D
Total funding: $394.4m
Company benefits
- Multiple health / dental / vision insurance options to fit your needs
- Generous compensation package, including equity and 401k program matching 100% of your contributions, up to 3% of your annual compensation
- Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- We provide up to $10,000 in reimbursement through Carrot Fertility to support comprehensive, inclusive care for family-forming and reproductive health journeys
- 16 weeks of parental leave for all expecting parents
- Remote-friendly team events
- Location flexibility: you can work from home, in our NYC headquarters, or any combination of the two
- Constant learning and development opportunities
- Resources for mental and physical wellbeing
Company HQ
Tribeca, New York, NY
Leadership
Dr. Florian Otto
(Co-Founder & CEO)Previously an Executive at Zocdoc where they drove the commercial adoption of the platform. Also founded a daily deal company in Brazil (ClubeUrbano) that was eventually acquired by Groupon.
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