Provider Client Manager, Cedar
$91.8-120k
+ Equity
Financial engagement & billing for healthcare providers
Be an early applicant
Financial engagement & billing for healthcare providers
501-1000 employees
Be an early applicant
$91.8-120k
+ Equity
501-1000 employees
Company mission
To make healthcare more affordable and accessible through its consumer-friendly platform.
Role
Who you are
- Our ideal candidate has excellent listening and communication skills (verbal and written), is comfortable operating independently in a dynamic environment, and is looking to build a career in client services
- Minimum of 2-5 years of work experience in account management, sales, consulting, data analytics or customer success
- Proven track record of successful client engagements and building relationships with stakeholder groups
- Strong written and verbal communication skills and the ability to prioritize work effectively
- Strong analytical skill set, attention to detail, and organizational skills a must
- Revenue cycle knowledge, data experience, and/or technical knowledge is a plus
- Experience working with several internal partners in a cross functional capacity e.g., marketing, sales, etc
What the job involves
- As a Client Manager, you will support our clients in collaboration with Cedar’s Client Management Leads
- Key areas of focus will be supporting our Leads across their engagements with clients and ensuring our Operators are successful in their interactions with Cedar; ultimately, making them promoters of our platform
- This role is client-facing and reports to the VP, Client Management
- Co-own a portfolio of aligned clients in conjunction with a Client Management Lead
- Intake product enhancement requests (PERs) and liaison status updates
- Support collateral and facilitation for monthly and quarterly check-ins with clients
- Conduct data analysis utilizing client and internal data to tell key value stories to clients
- Utilize internal dashboards and reports to surface insights to clients and proactively update internal teams
- Contribute to overarching Client Management team tasks such as: Salesforce data integrity, playbook creation, documentation, template updates, and content creation
- Support collaboration of CML with a variety of departments at Cedar (Product, Marketing, Data Science) to drive forward cross-functional, client-focused projects that exceed the needs of our clients
- Maintain a culture that adheres to Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity
Our take
Over $1 billion is said to be lost annually by physicians as a result of inefficient and disjointed healthcare billing practices. The subsequently low patient satisfaction rates lead to poorer care, and real losses for providers who see patients switching away from their plans.
Cedar looks to remedy these issues with a selection of consumer-facing services which streamline billing, insurance and healthcare processes. Healthcare billing concerns a huge percentage of US adults, so optimizing patient satisfaction is of increasing concern - a great opportunity for the company.
After acquiring competing patient finance streamlining service OODA Health in 2021, Cedar netted substantial funds and launched its Payer Intelligence Layer. This allows it to integrate data from insurers and providers to create a single source of information. The company was also endorsed by the Montana Hospital Association's shared services division, to be listed as its only preferred patient financial engagement technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
41% female employees
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2022
$68.4m
SERIES D
Mar 2021
$200m
SERIES D
Total funding: $394.4m
Company benefits
- Flexibility to work from home or in the office, depending on what works best for you
- Health insurance
- Offices in Manhattan, San Francisco and Salt Lake City
- Free lunch, healthy snacks, cold brew and kombucha on tap (Yup!)
- Guided-meditation and game nights (Weekly!)
- Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Equity (for qualifying roles) and health benefits that start on your first day
- 401k plan with 3% employer non-election contribution
- Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally
Company values
- Focus on the vision: We enable an exceptional healthcare consumer financial experience through relentless focus, only prioritizing actions that advance us towards this goal
- Reject mediocrity: We solicit diverse perspectives, set high standards and constantly challenge ourselves to raise the bar on our thinking, people and performance
- Apply a growth mindset: We maintain an optimistic, constructive and resilient attitude, passionately pursuing our mission, embracing difficult problems and learning from setbacks
- Use good judgment: We require accountability, bold thinking and a reliance on common sense to prioritize and make informed decisions that reflect our convictions, integrity and core values
Company HQ
West Village, New York, NY
Articles
Leadership
Arel Lidow
(Co-Founder)Previously VP of product at AppNexus where they supervised the development and launch of the company’s flagship products. Began their career as a technology associate at Bridgewater Associates, working on trading systems for the world’s largest hedge fund.
Dr. Florian Otto
(Co-Founder & CEO)Previously an executive at Zocdoc where they drove the commercial adoption of the platform. Also founded a daily deal company in Brazil (ClubeUrbano) that was eventually acquired by Groupon. Began their business career as a strategy consultant at McKinsey & Company.
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