Business Development Representative, Zoom
Contact Center, Customer Experience
$64.5-121.1k
OTE
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
$64.5-121.1k
OTE
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies
- Have excellent customer service skills and sales acumen
- Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies
- Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies
- Experience engaging C-level and VP executives, using consultative selling and personalized messaging
- Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth
What the job involves
- We are looking for a Contact Center Business Development Representative to join our growing team. In this role, you will work cross-functionally with Zoom CX Specialists, Field Marketing, and ABM teams to build highly targeted outreach strategies and campaigns. Your goal will be to generate qualified opportunities for our sales teams by researching, prospecting, and engaging high-value accounts
- The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration
- Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns
- Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach
- Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns
- Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs
- Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations
- Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth
- Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback
Application process
- End Date: April 26, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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