Member Support Associate, Hotel Engine
$20/hour plus stock options
Free-to-use hotel booking platform
Job no longer available
Free-to-use hotel booking platform
501-1000 employees
Job no longer available
$20/hour plus stock options
501-1000 employees
Company mission
To radically simplify trip management for businesses.
Role
Who you are
- We're looking for passionate candidates with a natural empathy, positive tone and a love for the customer experience
- A positive, energetic personality that translates over phone & email
- Enthusiasm for learning technology to support a IT development team’s needs
- Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
- Pristine written & verbal communication skills
- A quick learner ready to grasp our systems, processes & procedures
- Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
- Exposure to travel booking software & Salesforce is a plus!
- Experience working in the hospitality industry a plus!
What the job involves
- Our Associates work closely with all clients; from individuals, to hotel suppliers and even our API integration partners to resolve any and all detail changes
- Collaborate with members via phone, email and chat to manage current reservations
- Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
- Resolve difficult issues with our corporate contacts with a positive, professional tone
- Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners
- Communicate solutions internally and externally to resolve issues
- Provide feedback to the team in the interest of developing more efficient future processes - we want to hear your opinions!
- Process client refunds in a timely manner
- Work across multiple online portals and can dexterously move between operating systems
- Provide a top tier level of customer service. If you love helping people and have a hospitality mindset, we are a great fit for your launch into the travel technology industry
Our take
Travel is an essential part of running operations for both enterprises and essential services. However, short-term rental prices are generally targeted towards leisure travel, resulting in providing accommodation for traveling workforces becoming expensive and complicated for employers.
Hotel Engine provides a hotel booking and management platform with a target audience of workforces, aiming to make the process of booking such arrangements simpler and more affordable. The company provides a dashboard for the management and analysis of business travel lodging, in addition to providing discounted prices for large groups and essential sectors such as healthcare.
The Denver-based company is now used by hundreds of thousands of individual members across over 185 countries. Having now achieved 'unicorn' status, Hotel Engine, which is profitable, can expect to see continued growth having placed its unique services at the heart of this currently evolving industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2024
$140m
SERIES C
Dec 2021
$65m
SERIES B
Total funding: $221m
Company benefits
- Competitive base salaries
- Annual performance bonuses
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel
Company HQ
Virginia Village, Denver, CO
Leadership
Elia Wallen
(CEO)Eli studied at Florida Gulf Coast University before joining Travelers Haven as President in August 2008, where they worked until 2020. They founded Hotel Engine in January 2015, serving to present as CEO.
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