Customer Service Representative, Weee!
Spanish Speaker
$23-$27/hr. This role may be eligible to discretionary bonus, incentives and benefits
Office located in Fremont, CA
Online grocery delivery platform
Be an early applicant
Online grocery delivery platform
501-1000 employees
Be an early applicant
$23-$27/hr. This role may be eligible to discretionary bonus, incentives and benefits
Office located in Fremont, CA
501-1000 employees
Company mission
To make Asian & Hispanic groceries exciting and affordable!
Role
Who you are
- This role requires fluency in both English and Spanish, as well as a deep understanding of the Latino cultural nuances to effectively communicate and build trust with our customers
- The ideal candidate will be customer-centric, solution-oriented, and able to thrive in a fast-paced e-commerce environment
- Fluency in both English and Spanish (written and spoken), with the ability to communicate clearly, professionally, and empathetically in both languages
- High school diploma or equivalent; associate's or bachelor's degree is a plus
- At least 1 year of customer service experience, preferably in an e-commerce, retail, or related industry
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) and basic computer skills (Microsoft Office Suite)
- Strong customer service orientation with a passion for helping others and resolving problems
- Excellent communication, interpersonal, and active listening skills
- Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and adapt to changing priorities
- Detail-oriented with strong organizational and time management skills
- Knowledge of Latino culture, traditions, and consumer behavior is a significant advantage
What the job involves
- The Customer Service Representative will be the primary point of contact for our Latino customers, handling inquiries, resolving issues, and ensuring a seamless and positive customer experience
- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media channels in both English and Spanish, addressing questions related to product information, order status, shipping details, returns, and refunds
- Resolve customer complaints and issues efficiently, taking ownership of problems from initial contact through to resolution, and ensuring customer satisfaction is achieved
- Accurately record customer interactions, inquiries, feedback, and resolutions in the company's customer relationship management (CRM) system
- Collaborate with cross-functional teams, including sales, logistics, and product teams, to address complex customer issues and provide relevant customer insights
- Proactively identify potential customer service trends and recommend improvements to enhance the overall customer experience for the Latino market
- Educate customers on the company's products, services, policies, and promotions, tailoring communication to align with Latino cultural preferences and needs
- Maintain a high level of product knowledge to provide accurate and helpful information to customers
- Adhere to company customer service standards, policies, and procedures at all times
Our take
It's often hard to find foreign or imported food ingredients in the United States. Weee is an online delivery platform aiming to address this by offering groceries and products for Asian Americans and underserved communities across North America. CEO Larry Lui founded the company after having difficulty finding Chinese ingredients in local stores when he moved to the U.S.
Since its launch in 2015, Weee caters to approximately 300,000 households in the U.S and fulfils thousands of orders a day. Originally targeting Asian consumers, the company now brands itself as an “ethnic e-grocer” in a move to attract the United States' 60 million Hispanic consumers as well. This diversification is in response to growing competition in the Asian grocery space from the likes of e-grocers Chowbus and Umamicart and retail chains H Mart and 99 Ranch Market.
The ethnic grocery market is expected to reach more than $460 billion by 2030. Weee plan to grow into this market by launching its service in over 30 additional North American cities over the next three years, expanding into the Canadian market as well. Further, 2022 funding will be used to tap into new cultural cuisines and scale development in AI and warehouse automation.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2022
$425m
SERIES E
Mar 2021
$315m
SERIES D
Total funding: $835.1m
Company benefits
- Company stock options
- Work from home opportunities
- Comprehensive health insurance package, including medical, dental, and vision
- 401k
- Annual bonus plan
- Vacation and holiday time off
- Monthly mobile stipend
- Monthly Weee! Points credit
- Valuable opportunity to grow into your dream role by contributing to a venture-backed startup in a high-growth stage
- Thoughtful, talented, and supportive coworkers and leadership team
Company HQ
Baylands, Fremont, CA
Leadership
Larry Liu
(Founder & CEO)Larry started his career as an Intel Product Development Engineer, before working as an Investment Intern and as a Teaching Assistant at the University of California. He spent 3 years at Brocade, another 3 at Amtel, and founded Happitail in 2012, prior to starting Weee! in January 2015.
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