Business Development Representative, Gladly
$65k
Plus $35,000 variable annually + equity
Customer experience AI built for LTV
Job no longer available
Customer experience AI built for LTV
201-500 employees
Job no longer available
$65k
Plus $35,000 variable annually + equity
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- We’re looking for a future sales leader with the curiosity, ownership, and hunger to thrive in a fast-paced SaaS environment
- The ideal candidate brings proven BDR/SDR experience and a track record of consistently exceeding sales-qualified opportunity targets
- Proven SDR/BDR experience in SaaS or high-velocity sales with strong outbound fundamentals
- Ownership mentality — you take responsibility, move with urgency, and follow through
- Resilience and grit, bouncing back quickly and staying solution-oriented
- High curiosity, digging deep into prospects, their business, and their pain points
- Excellent written and verbal communication with strong emotional intelligence
- Strong work ethic and time management, knowing how to prioritize and execute
- Adaptability and agility in fast-changing environments
- Coachability and hunger to grow, always looking to improve and elevate your craft
- Research-driven mindset, using insights to create relevant, high-quality outreach
- If this role excites you but you don’t meet every qualification, we still encourage you to apply
What the job involves
- Join Gladly’s high-trajectory Sales Development team, a collaborative group fueled by underdog grit and a passion for excellence
- We are foundational to our go-to-market strategy, reporting to the Sales Development Director and partnering closely with Account Executives
- This team’s impact is significant, driving new business and directly contributing to the adoption of Gladly Customer AI
- This is a high-trajectory role for a proactive, resilient builder ready to accelerate their career
- As a BDR, you’ll act as a strategic ambassador—educating B2C executives on how Gladly’s Customer AI delivers service that’s both radically efficient and radically personal
- Develop territory & targeting strategy
- Partner closely with Account Executives to build and execute focused territory plans, identify high-potential accounts, and secure first meetings with the right B2C decision-makers
- Do deep research on accounts & personas
- Go beyond surface-level data: research each company’s business model, CX strategy, tech stack, and key initiatives so your outreach is specific, relevant, and hard to ignore
- Generate new opportunities
- Create a steady stream of first meetings and pipeline through consistent, high-activity prospecting and creative problem solving
- Run multi-channel, creative outreach
- Engage prospects through a thoughtful mix of phone, email, LinkedIn, SMS, and ad-hoc touches (video, voice notes, event-based outreach) tailored to each account and persona
- Collaborate & feedback-loop
- Share voice-of-customer insights with Peers, AEs and Marketing to improve messaging, campaigns, and our overall go-to-market approach
- Continuously improve
- Stay on top of AI, CX, and competitive trends in B2C to sharpen your point of view and bring fresh angles into your outreach
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Charlie Besecker
(CEO)Charlie joined Gladly in 2024 as a President, moving into the role of CEO in 2025. Prior to this, he was a CRO at GRIN and Route.
Joseph Ansanelli
(Co-Founder & Executive Chairman)After co-founding Gladly in 2015, Joseph served as the CEO until 2025. He has also been at Greylock since 2012, spending 5 years as a General Partner before becoming a Venture Partner.
Andy D'Amato
(CRO)Prior to joining Gladly in 2022, Andy spent nearly 9 years at PTC. While there he held a number of roles, including Senior VP of Sales, Americas IoT & Augmented Reality and Senior VP of Global IoT Sales.
Todd Rakow
(CFO)Todd joined Gladly in 2019 as a VP of FInance & Operations before moving into the role of CFO in 2022. Previously, he co-founded Kanjoya and served as the CFO for nearly 6 years. He also spent some time at PayPal as a Senior Operations & Strategy Manager.
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