Principal UX Researcher, Fidelity Investments
Financial services and investment resources
Job no longer available
Financial services and investment resources
1001+ employees
Job no longer available
1001+ employees
Company mission
To strengthen the financial well-being of our clients.
Role
Who you are
- Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
- Research skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)
- Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research, etc.)
- Business expertise: ability to understand business drivers and provide research consultation
- Ability to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights
- Synthesis expertise—ability to get to the “so what”; surfacing fresh insights and opportunity areas from research
- Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies
- Entrepreneurial and curious mindset, strong communication and interpersonal skills
- Ability to teach others about User Experience Research
- Ability to drive research programs with proven leadership skills
- 7+ years of proven experience conducting/leading Design Research/ User Experience Research efforts
- Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred
What the job involves
- As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth using human-centered design to understand people, generate new offerings, and rapidly experiment new ideas!
- You will dig into complex, ambiguous, human-centered problems
- You will be charged with designing and conducting customer research, identifying the problem from the user’s point of view, developing insights and opportunity areas, leading ideation, and testing through prototypes
Our take
Fidelity Investments, formally known as the Fidelity Fund, has been a leading financial services provider since the 1940s and has seen massive expansion over the latter half of the 20th century. With more than $10 trillion in assets under Fidelity, it is one of the largest asset managers in the world.
Fidelity has been operating as a multinational since the 60s and has offices across 9 countries through the moniker Fidelity International, now Fidelity Worldwide Investment. The industries served by Fidelity are widespread and its clients number in the millions. In 2018, Fidelity opened a service focused on investments in the digital space, focusing on innovations within the bitcoin sector.
As a longstanding leader, Fidelity is well set to maintain its position as well as expand its market share as it develops new features to keep pace with the evolving fintech industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Maternal & Parental Leave: 16 weeks of fully-paid maternity leave and 12 weeks fully-paid parental leave
- Flexible Wellness Programs: Wellness centers, online consultations, subsidized healthy eating, on-site fitness & more
- Student Loan Assistance: Helping you get a step ahead by paying down your loans so you can save on interest, with up to $15K in contributions
- Concierge Services: Support for the little things that pop-up every day. Delegate tasks on your personal to-do list, plan vacations, find contractor referrals & more
- Dependent care flexible spending (FSA)
- Commuter benefit program
- Adoption assistance
- Backup dependent care
- Fidelity Charitable® employee match program
- Discount programs for employees
- Legal services plan
- 401(k): pre-tax and/or Roth
- Medical coverage
- Dental & Vision coverage
- Disability insurance
- Life insurance
- Group auto & homeowner’s insurance
- Group personal excess liability insurance
- And Many More!
Company HQ
Downtown, Boston, MA
Leadership
Abigail Johnson
(Chairman & CEO, not founder)Has worked at Fidelity Investments since 1988, rising through the ranks from Asset Manager to Head of Retail to President, then CEO.
Salary benchmarks
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