Enterprise Account Executive, Loop Returns
$115.5k
This position is also eligible for an annual commission expected to be $115,500. + Equity
More information about location
Exchange and returns platform for Shopify brands
Posted today
Exchange and returns platform for Shopify brands
201-500 employees
Posted today
$115.5k
This position is also eligible for an annual commission expected to be $115,500. + Equity
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- If you're curious, driven, creative, and energized by a challenge, we want to hear from you
- You have 2-5 years of Enterprise SaaS sales experience, with a proven record of hitting and exceeding quota
- You’re a self-starter who thrives in ambiguity. You don’t wait to be told, you go figure it out
- You’re curious, fast-learning, and fluent in the latest tech and tools, AI included. You constantly look for ways to work smarter
- You know how to manage a deal from start to finish, and you can clearly explain your process and forecasting strategy
- You’ve worked cross-functionally with Marketing, SDRs, Solutions Engineers, Product, and Customer Success to win and retain deals
- You maintain a clean, accurate CRM and have experience with tools like Salesforce, Gong, Clari, Apollo, Slack, Loom, Notion, and Zoom
- Bonus if you’ve sold into Shopify, ecommerce, or post-purchase tech stacks
- Bonus if you’ve broken into new markets or helped shape early GTM at a startup, even better if you’ve helped scale something from zero to one
What the job involves
- As we scale, we’re looking for an Enterprise Account Executive to lead sales for our newest product, Order Tracking
- This isn’t your typical AE role
- You’ll be charged with cracking new markets for Loop
- Brands that need best-in-class tracking and haven’t necessarily needed a return platform
- That means figuring out how to sell into new segments, providing feedback to the business, building your own playbook, and helping us shape the go-to-market motion from the ground up
- Sell Loop’s Order Tracking solution to net new Shopify merchants, owning the full sales cycle from prospecting to close
- Develop and refine a GTM motion in a new market segment, working closely with leadership, marketing, and product to test and iterate
- Build a repeatable sales process, pioneering how we sell tracking as a standalone solution
- Carry and exceed a quarterly and annual revenue quota through consultative selling, breaking down merchant business models and pitching true value
- Serve as the voice of the market, feeding back insights from the field to inform product strategy, positioning, and enablement
- Navigate multi-stakeholder sales processes, including customer experience, product, tech, and finance teams
- Travel domestically 2–3 times per quarter for events, team offsites, and customer visits
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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