Senior Sales Engineer, Surfly

Product Strategy

Salary not provided

+ 80/20 split base and variable + Equity

JavaScript

Python

Senior and Expert level

Amsterdam

Collaborative & compliant digital journey creator

Job no longer available

Collaborative & compliant digital journey creator

21-100 employees

B2BEnterpriseInternal toolsCustomer serviceSaaS

Job no longer available

Salary not provided

+ 80/20 split base and variable + Equity

JavaScript

Python

Senior and Expert level

Amsterdam

21-100 employees

B2BEnterpriseInternal toolsCustomer serviceSaaS

Company mission

To build next generation web tools that bring back the human touch in online experiences.

Job

Company

Role

Who you are

5+ years in Solutions Engineering or Sales Engineering
Deep knowledge of conversational AI/chatbot platforms
Enterprise sales experience with complex, technical products
Track record of influencing product decisions, not just selling
Can code (Python/JavaScript) but prefer building POCs to writing production code

Desirable

You've been a Senior SE at a B2B SaaS company
Experience with contact center technology (NICE, Genesys, Five9)
You've launched a new product or opened a new market segment
You're known for strategic thinking, not just technical skills

What the job involves

Surfly is hiring a Senior Solutions Engineer with a product focus to lead the technical go-to-market strategy for Webfuse, our new product that enables AI agents and chatbots to interact with web applications
This is a Solutions Engineering role with unusual depth - you'll spend 50% of your time on traditional SE activities and 50% directly influencing product strategy alongside our CEO
Lead technical sales for strategic Webfuse opportunities (€50K+ deals)
Build POCs integrating chatbot platforms (11Labs, Cognigy, CM) with Webfuse
Own RFP responses and security assessments
Enable partners and internal teams on Webfuse capabilities
Weekly 1:1s with CEO to shape product roadmap based on field insights
Define our integration strategy with conversational AI platforms
Build the "blueprint ecosystem" - reusable templates that become our moat
Represent customer voice in monthly product planning sessions
Own competitive intelligence for web automation + AI space

Application process

Intro Call (30 min) - With our CRO about your background and interest
Technical Discussion (60 min) - Whiteboard session on AI + web automation
Product Exercise (take-home) - Design a Webfuse integration strategy
Final Round (90 min) - Present to CEO + team, discuss product vision

Our take

Customer service is one of the most frustrating costs borne by insurers and banks selling complex products. Surfly helps agents deal with requests through their co-browsing software allowing them to take over a customer’s web-session.

Unlike other co-browsing and video call customer service products, Surfly allows you to co-browse the full web without needing to change or modify any code on any website or force you to a virtual browser. Over 3.000 organizations use the platform to collaborate with users, as well as utilizing it to demo products to prospective clients.

The companies biggest challenge is competing in a saturated market of sticky customer service software. Companies may be reticent to retrain agents used to their workflows on another platform, but with good funding at its back Surfly certainly has a swinging chance.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.9)

Company

Funding (last 2 of 3 rounds)

Nov 2019

$2.3m

EARLY VC

Dec 2016

$1.2m

EARLY VC

Total funding: $4m

Company benefits

MacBook and Jabra headset
Standing desk and ergonomic chair
Work with other smart, ambitious, curious, and dependable colleagues
Employee stock options: we are all owners and shareholders of our company - Surfly's success is in our hands!
25 holidays per year
Company-wide gathering and team outings
Monthly wellness allowance
Professional development opportunities
Foosball table at the office
Beautiful office in city center with canal views
Relocation assistance

Company HQ

Burgwallen Nieuwe Zijde, Amsterdam, Netherlands

Leadership

Nicholas Piël

(Founder & CEO)

Earned an Msc in Artificial Intelligence from the University of Amsterdam. During their studies Nicholas worked part time as tech support which sparked the idea for Surfly.

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