Accounts Receivable Analyst, Tive

• We are seeking a detail-oriented and dedicated Accounts Receivable Analyst to join our team
• Bachelor's degree in Finance, Accounting, or a related field… Equivalent experience will be considered in lieu of a degree
• Minimum of 2 years of experience in accounts receivable or a similar role
• Strong proficiency using accounting software (e.g., NetSuite, QuickBooks, Sage) and Microsoft Excel (or Google Sheets)
• Exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to learn and work independently
• Drive to continue learning and improving
• Experience with Enterprise business clients
• Demonstrated ability to maintain strong customer relationships

Desirable

• In this role, you will play a pivotal role in our financial operations, ensuring the smooth flow of revenue and maintaining strong customer relationships
• Customer Account Maintenance: Maintaining a portfolio of Enterprise Clients and ensuring their special finance requirements are met. You will be part of the customer’s Tive Care Team working in close alignment with Account Management and Account Executive teams
• Reconciliations: Prepare and reconcile payment applications and customer invoices according to client records, ensuring all discrepancies are resolved promptly
• Payment Application: Proactively reach out to customers with unapplied payments to apply these against open invoices, ensuring all accounts reflect the most current status
• Email Support: Assist with Accounts Receivable-related email inquiries, which may include providing copies of invoices, statements, or updating customer information
• Invoice Management: Add and manage invoice Purchase Orders (POs), update billing contacts, and adjust billing addresses as required
• Database Maintenance: Maintain an up-to-date and organized database of customer details, including their contact information and payment terms
• Customer Service: Provide exceptional customer service, maintaining positive relationships with clients. Record all customer inquiries and document details such as the customer's name, contact information, inquiry type, and any actions taken. Escalate inquiries when necessary
• Statements: Generate and dispatch regular account statements to customers detailing their outstanding balances, recent transactions, and payment history
• Refunds: Process Return Merchandise Authorizations (RMA) into our green program credit memos or credit memos for returned orders and notify customers
• Credits: Apply credits for returned orders to close invoices and ensure accuracy and promptness