Director of Supply, Shiftsmart
$210-230k
+ Equity
Up to ~15% travel required
3+ days a week in office
Platform for blue collar workers
Open for applications
Platform for blue collar workers
1001+ employees
Open for applications
$210-230k
+ Equity
Up to ~15% travel required
3+ days a week in office
1001+ employees
Company mission
Shiftsmart are on a mission to build the world’s leading platform for blue collar workers and transform the way that work, works.
Role
Who you are
- 8+ of experience with the potential, motivation and ambition to grow and thrive in a fast-paced environment
- Takes pride in and has a track record of hitting or exceeding targets; persists in accomplishing objectives despite obstacles or setbacks
- You will be required to flexibly adapt and manage to outcomes even when situations change and circumstances evolve
- You thrive working through and solving problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete
- You plan, organize and execute in a highly structured way and relish bringing formality to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
- Able to function with a high-level of autonomy once given a playbook
What the job involves
- The mission of the supply leader is to build and grow the Shiftsmart ecosystem by both recruiting enough partners to fill shifts for our customers and retaining and growing the best partners through loyalty and retention programs
- The successful supply leader will thrive in three areas - growing supply in new markets, improving the platform and the offering to increase loyalty and retention, and using their knowledge to inform the direction of company growth
- For supply growth in new markets, this leader will own all execution from marketing and app downloading through ensuring partners fill their first shift (acquisition, orientation, live support)
- In addition, this leader will continuously improve retention and loyalty programs over time to increase lifetime value of existing partners
- This leader will also be critical in informing where and how the company grows through their role in attracting partners to the platform
- He or she will manage a team and own the operational execution and ongoing updates of the Shiftsmart app to deliver these outcomes
- Your role will continue to evolve over time but your main responsibilities initially will be to 1) achieve targets for adding partners and 2) improve the platform to enhance the loyalty and retention of partners
- Setting and achieving the daily, weekly, and monthly targets for partners downloading the app, being oriented, and filling their first shift
- Working closely with the engineering team to improve the Shiftsmart platform to encourage loyalty and retention of Shiftsmart partners
- Managing the digital acquisition team to ensure enough partners are entering the ecosystem
- Managing the orientation team to ensure sufficient qualified workers are ready for a shift by executing orientations (in person and remote) and overseeing a live shift support system to increase partner success during first shift
- Creating and executing strategies to ensure maximum reasonable fill rates while managing to a specific budget
- Continue to develop new and better ways to use the platform to attract and retain quality partners
- Manage employees in their use of analytical tools like Google Sheets, SQL, and additional resources to gather and analyze data to develop insights and inform decisions
- Analyze outcomes, often daily, and triage issues, taking action where possible and escalating when required
- Success will be measured against the required quota of new partners graduating into the regular supply base on a daily or weekly basis
- You will manage a team, helping them prioritize and execute and working side-by-side with them as need to achieve the company’s outcomes
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company benefits
- Heathcare
- Dental
- Vision
- 401(k)
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(CEO & Founder)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
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