Sales Operations Manager, SugarCRM

• If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey
• 5+ years of experience in Sales or Revenue Operations, preferably in the software or SaaS industry
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Advanced Proficiency in CRM systems
• Proficiency in Excel, SQL, or other data management and reporting tools
• Excellent communication and interpersonal skills to work cross-functionally and influence stakeholders
• High attention to detail and ability to manage multiple priorities in a fast-paced environment
• Experience in process improvement and systems optimization

Desirable

• As a Sales Operations Manager at SugarCRM, you will play a critical role in driving the success of our sales organization
• Acting as a strategic partner to both the sales and leadership teams, you will be responsible foroptimizing sales processes, uncovering insights through data analysis, and improving the operational backbone that supports our go-to-market efforts
• This role is key to enabling data-driven decision-making, accelerating revenue growth, and ensuring seamless execution of our sales strategy
• Sales Process Optimization: Analyze and streamline end-to-end sales operations to increase efficiency, effectiveness, and scalability
• Operational Support: Identify and resolve operational challenges faced by the sales team through proactive problem-solving and process enhancement
• Revenue Enablement: Pinpoint revenue growth opportunities and implement data-backed strategies to drive profitability
• Sales Forecasting: Support the sales forecasting process by maintaining accurate pipeline data, validating forecast inputs, and providing reporting and insights to help guide sales leadership decisions
• Policy Compliance: Oversee adherence to pricing and discounting policies, ensuring consistent governance and control
• Cross-Functional Collaboration: Partner with Marketing, Finance, Product, and Customer Success teams to align on goals, dependencies, and execution plans
• Data & Systems Management:
• Maintain data hygiene and system accuracy across platforms, including CRM and BI tools
• Administer and update Business Insights leaderboards, quota assignments, and partner revenue analysis reports
• Support CRM usage, including troubleshooting, user management, and best practice enforcement
• Log and manage reseller certifications and account holdovers
• Tool Optimization: Ensure sales tools and platforms are effectively supporting business processes; suggest and implement improvements as needed
• Knowledge Management: Organize and maintain internal documentation, including sales-related SharePoint sites and resources