Staff Technical Program Manager, HashiCorp

• Proven track record as a Staff TPM or similar, with a focus on large-scale program transformations within engineering organizations
• Advanced proficiency in Jira administration, automation, data analysis and reporting, and configuration of workflows and dashboards, with knowledge of related tools like Confluence and Jira Align to support cross-platform solutions
• Demonstrated experience in overseeing enterprise-level Jira implementations, governance models, and optimization projects, ideally within organizations of comparable size and complexity
• A solid understanding of product and software development principles, technologies, and best practices
• Experience in driving cultural change and promoting continuous improvement through structured enablement and training strategies
• Strong analytical skills, a second-order thinker who can evaluate alternatives, and make data-driven decisions
• Expertise in building and maintaining knowledge management systems to support centralized documentation and training resources
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders across all levels with compelling narratives and a collaborative approach
• Skilled at navigating ambiguity with a strong bias for action and delivering measurable results
• Experience working with global or distributed teams, demonstrating effectiveness across time zones and diverse cultural settings

Desirable

• The HashiCorp R&D Operations group is dedicated to driving operational excellence across our rapidly scaling R&D organization
• Within this group, the R&D Productivity team focuses on building and refining processes, systems, and practices that empower our Engineering, Product Management, and Design teams to deliver high-value products efficiently and effectively
• Our mission is to enable seamless collaboration, optimize execution, and support continuous improvement, ensuring R&D can meet the growing complexity of our business with agility and impact
• Define and lead the R&D organization's long-term Jira strategy, including serving as a Jira architect driving engagement, rollout, and enablement of optimized workflows, configurations, and dashboards
• Oversee the design, development, and execution of the Jira Transformation and Governance program portfolio to establish standardized, scalable, and efficient Jira usage across the R&D organization
• Partner with the external consultancy group and internal teams to develop a strategic roadmap, and implement recommendations for Jira optimization
• Create and operationalize a governance model to maintain process consistency, support continuous improvement, and ensure alignment with organizational priorities
• Develop and implement the change management and enablement strategy, training programs, and communication plans to drive adoption of improved Jira practices and tools
• Produce process documentation, training materials, and knowledge hubs to support sustained adoption and a smooth transition to enhanced Jira practices
• Track engagement metrics, identify areas for improvement, and ensure alignment with key organizational objectives and performance KPIs
• Serve as a coach and mentor to our TPM team