Product Manager, Robinhood
Customer Care
$140-165k
+ bonus and equity
3+ days a week in office
Commission-free stock trading platform
Be an early applicant
Commission-free stock trading platform
1001+ employees
Be an early applicant
$140-165k
+ bonus and equity
3+ days a week in office
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact
- 4+ years of Product Management experience
- Experience with driving projects in large cross-functional organizations
- Strong problem-solving, communication, and stakeholder management skills
- Deep understanding of metric management, experimentation, and structured decision-making
- Ability to operate in a fast-paced environment and keep teams aligned and moving
What the job involves
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems
- The Customer Care product team builds the systems and tools that power fast, personalized, and high quality support at Robinhood
- As the Product Manager for Customer Care, you’ll bring a relentless focus on customers to bear in making Robinhood's Ops teams industry leaders in quality and speed
- You will do this through groundbreaking AI tools, new automations, and employee-facing platforms You’ll work closely with engineering, data, operations, and research to make these systems faster, smarter, and more reliable
- Lead the roadmap for AI tools, automations, and employee-facing platforms used by Ops teams
- Automate repetitive support tasks and simplify complex workflows to improve agent throughput and consistency
- Ensure systems are resilient, with proper monitoring, fallback mechanisms, and clear operational ownership
- Write clear product specs and success metrics to guide engineering and cross-functional partners
- Use data, experimentation, and feedback to iterate and improve the platform
- Balance short-term execution with long-term scalability of tools and processes
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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