Operations Director, Wonderly
$130-250k
OTE
OTE = base + equity
AI business software for service SMBs
Posted today
AI business software for service SMBs
1-20 employees
Posted today
$130-250k
OTE
OTE = base + equity
1-20 employees
Company mission
To empower service SMBs to grow and compete with AI by automating sales, operations, and customer communication in one platform.
Role
Who you are
- People from these backgrounds tend to thrive:
- Running an inside sales or appointment-setting team
- Team lead or sales floor manager who coached reps every day
- Sales ops or support ops at a fast-growing company where you managed people, not just dashboards
- Home services or remodeling companies where you ran the team that booked in-home appointments
- You’ve managed a team and been responsible for its numbers
- You can listen to a call and know exactly what the rep should have done differently
- You can have a hard conversation, say what needs to be said, and move on
- You notice when something’s slipping before it shows up in the numbers
- You’re organized, and you keep the team organized without being told twice
- You’re comfortable with ambiguity and fast changes
What the job involves
- You’ll run the day-to-day of our inside sales team, the front line of how our contractors win jobs
- Our team works the leads we generate for our contractor customers, qualifies them fast, and books onsite appointments on the contractor’s behalf. Every lead that goes cold is money our customers lose, and money we lose. Your job is to make sure the team behind those bookings is staffed, trained, and performing every day
- Managing the team: schedules, coverage, weekend rotation, attendance
- Hiring and onboarding new reps, and getting them productive fast
- Listening to calls and coaching reps on what to fix
- Tracking the numbers that matter (speed to lead, contact rate, booking rate, show rate) and acting when they slip
- Handling performance issues directly, including the hard conversations
- Keeping the process documented so the team doesn’t depend on any one person
- Flagging what’s broken in the process so we can fix it, not just work around it
- Most ops manager roles inherit a team that’s already built and a playbook that’s already set
- Here, the team is growing and the playbook is still being written. You’ll shape how the team is run, not just keep it running. If you see a better way to do coverage, coaching, or onboarding, you say it Monday and we’re testing it Wednesday
- You’ll work directly with me and Victoria, who leads Sales Operations, and you’ll see exactly how your decisions affect our customers’ revenue
- 60–70 hour weeks
- Coverage that matches when leads come in, including some weekends
- Real ownership of the team within your first 2 weeks
- You own the team’s numbers and we’ll review them together regularly
- The scope evolves constantly. As the team grows, so does the role
Our take
Large companies deploy custom-built agents for everything from sales and marketing to customer support. However, SMBs don’t have the capital, manpower, know-how or time to develop these business-accelerating tools. Wonderly, formerly Motion, is out to change that with its end-to-end AI platform for service businesses.
Currently working with SMBs across a diverse range of industries, Wonderly’s product offers web-building services, AI lead generation, sales, project management and communication tools, all for B2C companies looking to boost their revenue.
Since rebranding from its project management app, Motion, Wonderly has expanded its concept of time-saving for businesses and, in just two years, has created a tool that’s attracted hundreds of customers. Operating on the principle that “if you can explain your business to a neighbor, you can turn on Wonderly”, it’s created what could be a game-changer for the B2C and SMBs out there that feel the AI boom has left them behind.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2025
$38m
SERIES C
May 2023
$14m
EARLY VC
Total funding: $65.1m
Company benefits
- Competitive Salary and Equity
- Health Benefits
- Generous PTO
- Work from Home Equipment
- 100% Remote Friendly
- Annual COmpany Off-sites
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Harry Qi
(Co-Founder & CEO)Previously a Quantitative Trader at Optiver, where he started his career as a Trading Intern.
Ethan Yu
(Co-Founder & COO)Was a Quantitative Trader at DRW and Citadel, after a Software Engineering Internship at Facebook.
Omid Rooholfada
(Co-Founder)Previously a Software Engineering Intern at Facebook and Optimizely.
Chander Ramesh
(Co-Founder & CTO)Previously a Software Engineer at Mighty, Stripe and Skip Scooters.
Diversity, Equity & Inclusion at Wonderly
- Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.
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