Director of Product, Transcarent
Service Delivery
$165-205k
+ Bonus + Equity
Consumer-directed health & care experience
Be an early applicant
Consumer-directed health & care experience
501-1000 employees
Be an early applicant
$165-205k
+ Bonus + Equity
501-1000 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- 7-10 years of prior product management experience with internal tools and service delivery optimization
- 3+ years of experience managing high-performing product managers focused on driving internal efficiency and service quality
- Bachelor’s Degree in a STEM related field or equivalent professional experience
- Proven ability to influence decision-making at all levels across an organization
- Familiarity with enterprise software development in a B2B2C environment including an understanding of how to build platforms that scale
- Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them
- Humble attitudes and a penchant for solving hard problems
- Experience in startup environments is a plus!
What the job involves
- As the Director of Product for our Service Delivery chapter, you will own the strategy and execution of the tools that power our internal teams - clinical staff, Member advocates, and everyone in between - as they deliver exceptional service to our Members
- We are looking for a product leader who sees the puzzle of driving operational excellence not as a burden but as an opportunity to build something coherent, scalable, and genuinely impactful
- You'll lead a team of product managers and partner closely with clinical, operations, engineering, to build a roadmap focused on reducing complexity, accelerating time-to-resolution, and creating the foundation for our next phase of growth
- If you're energized by ambiguity, ambitious enough to tackle hard problems, and eager to roll up your sleeves alongside smart, Member-obsessed colleagues who care deeply about driving real health impact, we'd love to talk
- Member satisfaction isn't just a metric we track; it's the reason we exist
- Set the vision and product roadmap for the Service Delivery tooling domain, building a multi-year strategy to drive scalability, operational efficiency, and cross-functional visibility that keeps the Member first
- Lead a team of product managers, fostering their growth and ensuring the team executes effectively
- Partner with engineering, design, clinical, and operations leadership to identify high-impact opportunities and ship features that improve how our teams deliver care
- Serve as the connective tissue between frontline users and executive leadership, translating operational realities into strategic priorities
- Navigate complex tradeoffs across competing priorities, technical constraints, and business needs, and articulate clear recommendations to senior leaders
- Act as a strategic thought partner across the company, educating stakeholders and building shared understanding of our capabilities
- Champion the importance of internal tooling across the company, helping others see that investing in our people's tools is investing in Member outcomes
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality, and can create more friction than self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and more recently with Accolade. It has also acquired 98point6 and partnered with big businesses such as Walmart. Now a healthcare Unicorn, Transcarent serves over 20 million members and more than 1,700 employer and health plan clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company HQ
South Park, San Francisco, CA
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo. Founded and was Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(President)Former COO of the company. Qualified pharmacist with experience as a VP at Evenorth and Express Scripts.
Praful Kaul
(CTO)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering.
Share this job
View 13 more jobs at Transcarent