Customer Insights Specialist, Oodle Car Finance
£26-34k
+ Discretionary Company Bonus Scheme
Motor finance company
Posted today
Motor finance company
201-500 employees
Posted today
£26-34k
+ Discretionary Company Bonus Scheme
201-500 employees
Company mission
To make the car-buying and ownership journey as easy & simple as possible for ‘Oodle Customers’.
Role
Who you are
- Experience in research insights fields (either agency-side, in-house, or from a related field)
- Confident designing surveys and know what makes a good question. Experience with survey platforms preferred
- Commercially focused with a track record of linking insight to marketing investment and business impact
- Extremely high attention to detail
- A curious mind and enjoy turning data into meaningful stories
- Ability to identify key insights within large amounts of information
- Able to critically evaluate data and information to consider and assess its accuracy
- A sincere interest in the motor or finance industries
- Comfortable presenting findings to stakeholders at all levels
- Organised and able to juggle multiple tasks or projects at once
- You have a strong ability to translate quantitative and qualitative data into strategic and practical business guidance
- Proven stakeholder management with excellent verbal and written communication skills
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Experience with tools like SurveyMonkey, Toluna, Ballpark, Google Analytics, Typeform, and Trustpilot tools is a plus
- We’re a friendly team who are looking for someone who’s proactive, detail-focused, and keen to make a real impact through insight
What the job involves
- ⏰ Monday – Friday 9am – 5.30pm (1 hour lunch) (37.5 hours per week)
- The Customer Insights Specialist at Oodle Car Finance plays a vital role in helping us understand our customers and the car finance landscape, improving the way we communicate and ensuring we deliver great experiences
- In this role, you’ll be designing surveys, analysing data, spotting trends in reviews, keeping an eye on competitors, and turning insight into action. You’ll work closely with our Commercial team to make sure our campaigns are informed by what really matters to customers and car dealer and finance broker partners
- If you're curious, analytical and passionate about creating positive change through insight, we’d love to hear from you
- At Oodle, our customers and people are at the heart of what we do. This is a great opportunity to build your insights career in a company that values collaboration, creativity, and customer-first thinking
- Working cross-functionally with Marketing, Sales, Product, Customer Service, and Operations to provide valuable insights and actionable recommendations
- Designing and delivering surveys for both customers and partners (e.g. new customer NPS, 6-monthly NPS, and annual partner survey)
- Writing and using discussion guides to interview introducers and creating insightful summaries
- Analysing qualitative and quantitative data sources and turning them into holistic clear insights and recommendations for Committees, Senior Leaders and teams
- Keeping a pulse on industry news and market trends through reports, industry news, horizon scanning and relevant publications
- Creating data-driven industry and customer insights for Board-level reporting
- Conducting competitor analysis to support decision-making across the business
- Supporting with interviews with partners and pulling together insightful summaries
- Carrying out ad hoc research to support strategic initiatives - such as introducer summaries before ExCo visits
- Monitor and report on brand perception through channels such as Google Reviews, Trustpilot, and other customer feedback platforms, identifying trends and opportunities to improve customer sentiment
- Supporting the Marketing teams with campaign insight, communication testing and customer research
Application process
- ☎️ Initial screening (30 mins)
- 🔦 Capability and values interview (1 hour)
- Final round interview (45mins)
Our take
Oodle was founded in order to simplify car buying and ownership by providing an easy and transparent way of supplying buyers with car finance to facilitate a seamless and enjoyable customer experience.
It aims to revolutionise how people buy cars by prioritising customer needs and utilising modern technologies to update the used car market. Oodle primarily supplies loans to customers and puts them in contact with the UK's best-rated car dealers in a rapid digital procedure.
This customer-first, fully integrated digital retail experience is backed by powerful algorithms, their proprietary loan technology, machine learning, and Big Data infrastructure.
Oodle now has branches in Oxford, Manchester, and London, acquiring Carsnip in December 2018 to become their go-to car search engine provider.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2017
$81.6m
GROWTH EQUITY VC
Total funding: $81.6m
Company benefits
- Discretionary Annual Bonus
- Pension (5% Employer 4% Employee Contribution)
- Private Healthcare
- Death in Service Benefit (Salary x 4)
- Salary Sacrifice Electric Car Scheme via Tusker
- 25 days holiday (plus bank holidays) increasing to 28 days after 3 years service.
- Enhanced Parental leave
- Oodle Academy - Full training and development
- Flexible Working Policy
- Paid day off to Volunteer with our nominated charity
- Complimentary Breakfast and snacks - you wont go hungry!
- Mental Health Support
- Mentoring Program
- Access to free counselling
Company values
- Think Customer: they're at the heart of everything we do
- Everyone’s a Builder: we’re in this together and we win as a team
- Embrace being Human: empathy and diversity make us stronger together
- Strive for Awesome: it's awesome when we do better every day
- Bravely Honest: we're honest with ourselves and everyone else
Articles
Leadership
Richard Gaskin
(CEO)Previously the COO of Ocorian. Prior tot that, they spent 7 years as the CEO at GE Capital.
Jonathan Clayton
(Founder & Director)Previously Managing Partner at Venn Partners, Managing Director at Credit Suisse and AIG Financial Products.
Diversity, Equity & Inclusion at Oodle Car Finance
Heidi (Physick )
- We run mandatory unconcious-bias training every year and for all new starters, and have a number related webinars available in our Oodle Academy.
- We have D&I Networks meeting monthly, covering Gender, Ethnicity and LGBTQ+ Each group has at least one Executive Committee member involved.
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