Manager of SMB Accounts, Wonder
$100-137.5k
OTE
$80-110k
BASE
Salary dependent on location + Uncapped commission + Equity
3-5 days a week in office
Extraordinary food that comes to you
Be an early applicant
Extraordinary food that comes to you
1001+ employees
Be an early applicant
$100-137.5k
OTE
$80-110k
BASE
Salary dependent on location + Uncapped commission + Equity
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Education: Bachelor’s Degree or equivalent years of experience and High School degree/GED
- Experience: 4–6 years of relevant experience in sales or account management processes, with 1–2 years of direct management or team leadership experience highly preferred
- Technical Proficiency: Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite / Google Workspace
- Language Skills: Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred
- Communication: Strong verbal and written communication skills, with the ability to effectively engage and align team members and regional stakeholders
- Analytical Skills: Solid analytical and problem-solving skills, with the ability to interpret performance data, identify trends, and implement team action plans
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt quickly to shifting priorities and organizational changes
What the job involves
- As a Manager, Restaurant Success in the SMB Merchant Network, you will oversee a regional team of Account Managers and Senior Account Managers
- You will play a crucial role in leading, supporting, and executing day-to-day team goals to achieve strategic regional objectives and foster strong client relationships
- Team Leadership & Development: Lead, mentor, and support a team of account managers to ensure high performance, engagement, and alignment with career milestones through active coaching and continuous feedback
- Culture & Collaboration: Foster a collaborative and supportive team environment that promotes excellence in client service and execution of departmental goals
- Problem Solving: Guide the team through tactical problem-solving and operational challenges, providing support in navigating internal escalation pathways
- Performance Management: Monitor team performance closely, tracking individual progress against targets, and implementing proactive coaching measures to address performance gaps
- Client Relationship Management: Serve as an escalation point of contact for regional client accounts, supporting team members in building and maintaining strong relationships based on trust and transparency
- Cross-Functional Coordination: Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to regional partners
- Feedback Loop: Consolidate and channel feedback from front-line client interactions to inform internal stakeholders regarding product development, marketing strategies, and operational improvements
- Internal Liaison: Act as a primary liaison between frontline account managers and broader internal teams to facilitate effective communication and swift issue resolution
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2026
$200m
LATE VC
May 2025
$600m
LATE VC
Total funding: $2.3bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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