Principal Customer Success Manager, HP Enterprise
$115.5-266k
2+ days a week in office
Global edge-to-cloud company
Be an early applicant
Global edge-to-cloud company
1001+ employees
Be an early applicant
$115.5-266k
2+ days a week in office
1001+ employees
Company mission
To help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives.
Role
Who you are
- Have at least 10-15 years of experience and proven success in one or more of the following: Solution or enterprise Architecture, implementation, consulting (Enterprise B2B SaaS preferred)
- Ability to perform the following: Proactive problem management, issue resolution, understanding and documenting the customer’s architecture, identifying best practices, and managing customer expectations
- Demonstrate empathy and understanding of the work of engineers, architects, managers, and cross-functional teams
- Skill in navigating organizations and creating alliances to resolve problems
- Ability to quickly learn and certify newer technologies
- Possess creativity and ability to learn and adjust on the go - you are an expert problem solver
- Are detail-oriented with a passion for technology
- Have great teamwork skills and willingness to have fun
- 10-15 years experience, preferably in the IT management (ITOM)/APM fields
- At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
- In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
- An in-depth understanding of infrastructure management and intelligent automation is preferred
- Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
- Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
- Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude
What the job involves
- The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers. As a Customer Success Solutions Architect, you’ll be managing the technical health of a group of our Enterprise/GSI/OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio
- This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers’ technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution and architecture
- You’ll work alongside the Customer Success Leads to adopt and help realize the value of the OpsRamp platform by:
- Being the trusted partner for the customer on use-case and product functionality
- Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes. This may include whiteboarding and helping design and architect a solution/use case one day and aiding in overcoming their technical and cultural blockers the next!
- Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
- Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
- Being proactive about solving problems (even if it’s outside of your job description or area of expertise)
- Serve as an important source for information regarding the customer’s technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing
- Perform and own the health checks during the customer success engagement lifecycle in a client environment
- Understand and document client use cases and build best practice enablement and content packs for the various use cases
- Review the current state and help the customer realize the future state by performing regular health checks
- Strong technical understanding of the customers' use cases and ability to map it to the OpsRamp capabilities
- Track support and feature requirements and interface with the Product and Engineering team where required for quick resolution
- Establish technical authority quickly with executive technical customer stakeholders
- Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives that enhance the growth of OpsRamp
Our take
Hewlett Packard Enterprise is a global edge-to-cloud company that delivers unique technology solutions. The company enables its clients to unlock value from all of their data, providing actionable insights that accelerate business outcomes.
Founded in 1937, the company has grown to become one of the world’s leading enterprise technology companies. Among its offerings are cloud services, high-performance computing & AI, Intelligent Edge, and storage – to help with business model development, engagement, performance, and more.
HP Enterprise has been incredibly focused on the optimization of its current offerings as well as setting the standard of future innovation with its ever-expanding portfolio. For example, its HPE Machine Learning Development System (launched in April 2022) removes barriers traditionally seen when incorporating AI and ML into products and services, enabling companies to realize the full potential of AI.
With its range of product announcements and launches (including HPE ProLiant Gen11 and HPE GreekLake) coupled with its strategic partnerships and acquisitions, HP Enterprise is well set to lead the next generation of enterprise software solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
- Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division
Leadership
Antonio Neri
(President & CEO)Previously served as the company's Executive VP before becoming the President & CEO. Worked at HP in a number of roles, including Senior VP and General Manager.
Salary benchmarks
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