Senior Technical Account Manager, Amperity
$112-150k
+ Cash incentives are also available + Stock options
Customer data platform
Open for applications
Customer data platform
201-500 employees
Open for applications
$112-150k
+ Cash incentives are also available + Stock options
201-500 employees
Company mission
To help every brand turn complex customer data into business value.
Role
Who you are
- Care deeply about issue ownership; operating at the level of concern and commitment you would expect from the customer themselves
- 4-6 years of experience supporting clients technical issues for a SaaS product
- Build strong relationships with the customers in which you support
- Client-focused attitude
- Ability to communicate and present effectively over the telephone, via web-based presentations, and/or in person
- Excellent organizational skills and ability to multi-task across multiple streams of work
- Proactive, resilient, and resourceful when solving complex problems
- Excellent communication, listening, presentation, and writing skills
- Ability to work well with others in a high-pressure environment
- Background in technical consulting, solution delivery, or similar roles
- Experience with managing stakeholders across various levels and functions
- Proficient in SQL. Ability to construct repeatable SQL queries from scratch
- Strong data analysis skills. Ability to dig into customer data and extract insights for stakeholders
- Passionate - you have a passion for diving into real customer data to solve real customer problems
- Organized - you have a natural ability to prioritize and you never drop the ball
- Adaptable - you collaborate on design, architecture, and strategy, while not afraid to get into the technical details when needed to drive quality deliverables
- Gritty - you can pick yourself up, and keep driving towards your vision
- Knowledge of Marketing Technology stack - a distinct plus
- Understanding of change management processes and methodologies - a distinct plus
What the job involves
- Amperity differentiates itself through a combination of our proprietary machine learning and AI technology, our rapid time-to-value, and our ongoing value creation in a post-implementation “run state” with our customers. As a Technical Account Manager, your role is to provide ongoing technical solutions and consultation to Amperity's Premium Services customers.
- By leading and driving technical solutions, you align them with the customer's value roadmap, leveraging your deep understanding of the Amperity product as well as your customers' unique datasets and businesses. Your primary goal is to drive the value they receive from the platform, ultimately leading to improved customer retention for Amperity
- Program manage multiple, concurrent post-implementation engagements varying in complexity
- Act as a trusted advisor, responsible for mentoring your customers to get the most out of our solution with a focus on product and business domain best practices, driving Amperity best practices, and sharing knowledge throughout the customer organization
- Work closely with the customers to support them in using the platform through training as well as through regular interactions post-implementation
- Understand your customers from business and strategic perspectives - know their business, know their industry, and develop an understanding of Amperity’s value proposition within this context across our client base
- Understand your customers from a practitioner’s perspective - what does their day look like, what systems and technologies do they use, what are their pain points, and how can Amperity’s solution drive the most meaningful results
- Unpack client use cases and develop alignment between use cases and overall client business goals and strategy
- Manage internal and external stakeholders by facilitating communication and stakeholder engagement to ensure a shared understanding of business objectives, goals, requirements, and progress
- Be a trusted coordinator for the Premium Services account team working day to day with our customers, which may include coordinating and overseeing cross-functional initiatives
- Collaborate with your Premium Services account team on technical needs to ensure deliverables are executed accurately, on time, and on budget. You will also contribute to benefit, lift, and ROI messaging to the customer through data analysis and technical reviews
- Responsible for addressing immediate customer needs, which may include data investigation and workflow management through the platform
- Ensure appropriate responses and timeliness resolutions on escalations through coordination with Support, Product, Engineering, & Client Services Management
- Participate in or provide product enhancement requests and feedback
- Be an advocate for your client base across the organization – work with Client Services Management, Product, and Engineering to ensure the Amperity solution is built to be well-aligned with client needs and goals
Our take
Businesses require certain data to build customer loyalty, and Amperity is a company that aims to deliver this data. Its platform combines data from multiple sources into a unified customer profile, allowing its clients to better understand and serve their customers.
Because of the nature of this data, Amperity concentrates on large customer-focused enterprises, with hundreds of clients including Starbucks, Alaska Airlines, Crocs, Under Armour, and Patagonia. Despite competition from the likes of Twilio’s Segment, Epsilon Independent, ActionIQ, and Redpoint Global, Amperity is seen as an established player in the customer data platform market, which is worth more than $4.5 billion.
Following a $100 million funding round, while watching revenue grow 200% in mid-2021, the company hit unicorn status, proceeding to set its sights on international expansion. It has since strengthened its executive team and opened a new office in London - though, like many of its peers, the economic downturn has caused the company to undertake two rounds of layoffs within half a year. Despite this, the company remains positive as it targets new growth and partnerships in Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2021
$100m
SERIES D
Jul 2019
$50m
SERIES C
Total funding: $187m
Company benefits
- Stock options - Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position
- 100% employee healthcare coverage
- Transportation subsidies
- A comfortable work environment with plenty of snacks
- Events and activities, both in-person and remote
- Self-managed PTO
- The flexibility to do your best work in the way that works for you
- Inclusive environment where you'll be challenged to find and unlock your full potential
- World-class people driving for excellence
Company values
- People-focused - People are what will truly make or break this company, so we've created a culture where each team member can bring their unique and authentic self while doing their best work
- Transformative technology - Fully-automated provisioning and deployment with extensive instrumentation and monitoring, novel machine learning techniques, and trillion-entry scale data infrastructure
- Veteran leadership - With many successes and setbacks in previous ventures, our seasoned leadership team mentors and inspires us to make smarter mistakes and only make them once
- Huge impact - Our products are transforming how the world's most loved brands interact with their customers, unleashing a whole new way of marketing.
Company HQ
Central Business District, Seattle, WA
Articles
Leadership
Kabir Shahani
(Co-Founder)They worked as PM of Avanade before co-founding Appature in 2007, where they spent 6 years as CEO. They worked as VP at IMS Health for 2 years before co-founding Amperity in January 2016. Stepped down as CEO in Feb 2022.
Derek Slager
(CTO & Co-Founder)Having worked as a Software Engineer for a decade, they spent 6 years as VP of Development at Appature. They left their IMS Health role in November 2015 to co-found Amperity in January 2016.
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