Staff Architect, Extend
$189-200k
+ Stock
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$189-200k
+ Stock
201-500 employees
Company mission
To provide clients with a seamless product protection experience, helping benefit both merchants and customers.
Role
Who you are
- A visionary architect with a passion for pushing the boundaries of AI in enterprise software
- Strong Foundation in ML/AI: A proven background in applied ML, data science, and a passion for engineering AI-first solutions
- Architectural Prowess: Experience designing and delivering complex, scalable distributed systems, preferably in a serverless environment
- Hands-On Experience: Practical experience with LLMs, agentic systems, and developing performant AI components
- Strategic Thinker: Ability to translate business needs into technical strategies and anticipate future technological shifts
- Exceptional Communicator: Strong ability to articulate complex technical concepts to diverse audiences, from engineers to executives
- Mentorship & Teaching: A genuine desire to teach, mentor, and elevate the AI capabilities of an entire organization
What the job involves
- Extend is seeking a Staff Architect to join our Architecture team and drive our AI Native strategy forward
- At our core, we're built on a foundation of 100% serverless infrastructure, 100% infrastructure as code, 100% automated testing, and a top-tier developer experience
- We're now extending this commitment to AI Native solutions, aiming to empower both our business users and engineers with cutting-edge AI capabilities
- As a Staff Architect, you'll be instrumental in shaping our long-term technical strategy, fostering innovation, and educating our organization on effective AI technologies
- Your work will directly impact our platform's evolution, making it more intelligent, intuitive, and powerful
- Drive AI Innovation: Lead the exploration and adoption of AI-first solutions, encompassing not only current LLM-based approaches but also broader machine learning and data science methodologies
- Architect AI-Powered Solutions: Design and guide the implementation of AI-native features within our platform, with a focus on:
- LLM Use: Strategize the effective and ethical integration of Large Language Models
- Agentic Tools & Development Practices: Define and promote best practices for building and deploying agentic systems
- Reusable Internal Agents: Develop and evangelize the creation of versatile, internal AI agents that streamline operations and development
- Platform Integration: Incorporate intelligent agents into our platform to simplify complex configurations and enhance deterministic decision-making processes
- Strategic Vision: Contribute to the long-term technical roadmap for AI within our company, identifying emerging trends and opportunities
- Enablement & Education: Act as a subject matter expert, upskilling engineers and business teams on AI concepts, tools, and best practices through mentorship, training, and documentation
- Technical Leadership: Provide hands-on guidance and thought leadership on architecting scalable, resilient, and performant AI systems
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralised warranty system where before there was not one. Extend also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
The company has seen good funding that has fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. In 2022, Extend was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company benefits
- Unlimited coffee, drinks, and snacks at the office
- A friendly and collaborative place to work
- Company stock options
- Flexible vacation policy
- Fully covered medical, vision and dental insurance
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(CEO & Founder)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
Share this job
View 5 more jobs at Extend