Strategic Customer Success Manager, Synctera
$130-160k
+ Stock options program. Salary given is in USD. CAD salary is $115,000-$145,000.
More information about location
Banking-as-a-Service platform
Be an early applicant
Banking-as-a-Service platform
101-200 employees
Be an early applicant
$130-160k
+ Stock options program. Salary given is in USD. CAD salary is $115,000-$145,000.
More information about location
101-200 employees
Company mission
To be a leader in embedded banking and finance.
Role
Who you are
- We're looking for someone who thrives on building long-term relationships, has strong strategic instincts, and is comfortable navigating the complex needs of fast-moving FinTech startups
- 6+ years of experience in customer success, account management, or partner management–ideally in a FinTech, SaaS, or BaaS environment
- Experience managing and growing strategic accounts with complex technical and regulatory requirements
- Deep understanding of the FinTech landscape, including go-to-market strategies, product development cycles, and compliance considerations
- Strong relationship-building and communication skills, with the ability to influence executive stakeholders and navigate ambiguity
- Track record of driving product adoption, expansion, and retention across multiple customer segments
- Ability to lead cross-functional initiatives and collaborate with internal teams to solve client challenges
- A proactive, solutions-oriented mindset and a strong sense of ownership
- Comfort with CRM tools (e.g., Salesforce) and customer success platforms
- Experience working in early-stage startups
What the job involves
- As the Strategic Customer Success Manager, you will oversee some of our most strategic FinTech relationships and play a critical role in helping them succeed on our platform
- You’ll be a trusted advisor to our FinTech partners–driving adoption, deepening engagement, and identifying new opportunities for growth
- This is a high-impact, cross-functional role at the center of our BaaS ecosystem
- You’ll work closely with internal stakeholders across product, implementation, risk, compliance, and more to ensure our FinTech partners unlock the full value of our platform and deliver exceptional experiences to their end users
- You'll own and grow a portfolio of FinTech clients, acting as their strategic partner and advocate
- Lead the development and execution of account plans that align with client goals and maximize platform value
- Proactively identify opportunities for expansion, product adoption, and deeper integration across our ecosystem
- Serve as the primary point of contact for client escalations, collaborating cross-functionally to resolve issues quickly and effectively
- Guide FinTechs through the full customer journey—from onboarding and go-live through expansion and renewal
- Build trusted relationships with key stakeholders (e.g., founders, product leads, compliance heads) and become a thought partner in their long-term success
- Partner with Product, I&O, Risk, Legal, and Marketing to deliver feedback from the field, shape roadmap priorities, and launch new offerings
- Track and analyze usage, KPIs, and customer health to inform engagement strategy and proactively mitigate churn risk
- Champion your clients internally and ensure they have the tools, resources, and support needed to thrive
Our take
Synctera is a Banking-as-a-Service platform that supplies users with the capabilities to build and launch successful FinTech apps or embedded banking products. By fast-tracking the work involved in finding a banking partner, and in discovering the right best-in-class tech, the platform frees businesses up to instead focus on their core operations.
Through the Synctera platform, businesses can build bank account and card programs, as well as incorporate services such as money movement and lending. Alongside this, the company also provides support and resources surrounding compliance and post-launch management, making it as simple as possible for clients to tap into the growing and fertile fintech market, and do it smartly.
The company faces extensive competition in a global market worth billions, but in helping to oil the wheels of collaboration and Fintech market access, it creates value for businesses across the board and stands well to reap the rewards. Recent funding is cited to fuel geographical expansion as well as grow its operations in Canada as it moves to add support for new credit, lending, and other banking use cases.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$15m
EARLY VC
Mar 2024
$18.6m
SERIES A
Total funding: $94m
Company benefits
- 100% of medical, dental, and vision benefits for you and your dependents paid for by Synctera
- Employer contribution to a Health Savings Account (HSA)
- Generous paid parental leave
- Fertility benefits
- Unlimited PTO policy
- Competitive salary
- Stock options granted to all full-time employees
- Spot bonus opportunities
- Flexible work environment
- Home office budget
- Monthly telecommunications stipend
- Company social outings
- Access to regional WeWork space for in-person collaboration
Company HQ
SoMa, San Francisco, CA
Leadership
Peter Hazlehurst
(Co-Founder & CEO)Former Head of Uber Money. Founding Association Member of Libra Association, and previously CEO of The Perfect Sip - atop past positions at Google Payments, Postmates, and Nokia.
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