Enterprise Customer Success Manager, monday.com
DACH
More information about location
3 days a week in office
A global software company transforming how businesses run
Job no longer available
A global software company transforming how businesses run
1001+ employees
Job no longer available
More information about location
3 days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- The ideal candidate for this role will possess a profound comprehension of how project management processes are conceptualized and executed within enterprise environments
- They will demonstrate strategic acumen coupled with a proven track record of executing plans with precision, drawing upon their comprehensive knowledge of project and program management methodologies
- In addition to their proficiency in project management principles, the successful candidate will exhibit exceptional relational skills, adept at fostering enduring relationships with customers
- 4+ years of experience in a SaaS company as a Customer Success Manager / Account Manager
- Fluency in German
- A background in Project Management / Program management / Portfolio management / Digital transformation - Advantage!
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Strong understanding of how Enterprise businesses operate
- Improve complex issues through analysis and resolution
- Strong quantitative data analysis skills with proven business insight and judgment
- Experience in building relationships with senior business & platform stakeholders
- Experience helping customers deploy and see the value of the products they have purchased
- Excellent communication and interpersonal skills
- Ability to consult with customers to help them solve problems and achieve their business goals with monday.com
- Ability to think strategically and execute plans effectively while building long-term relationships with customers
- Succeed in working collaboratively with squads, internal account team, and extended customer’s teams
- Experience working in a global team, for an international company
- Excellent written and verbal communication skills
What the job involves
- The position of Enterprise Customer Success Manager - DACH encompasses the vital responsibility of overseeing a portfolio of enterprise customers in the DACH region, ensuring their sustained success
- Integral to this role is the adept utilization of expertise in Project Management, Program Management, Portfolio Management, and Digital Transformation to orchestrate and harmonize customer success initiatives within the organizational framework
- They will serve as trusted advisors, engaging in consultative dialogue to identify challenges, craft tailored solutions, and facilitate the attainment of customer objectives, leveraging their background in digital transformation to introduce innovative strategies
- Furthermore, the candidate will demonstrate a commitment to data-driven decision-making, utilizing their analytical prowess to collect, discern, and interpret data
- By incorporating data-driven insights into their project and program management strategies, they will optimize customer support initiatives, ensuring the delivery of unparalleled value and facilitating the achievement of optimal outcomes for both customers and the organization at large
- Develop and execute customer success plans based on their main business objectives
- Ensure that customers obtain the maximum value from their monday.com investment and use their licenses
- Track customer progress and identify areas for improvement and growth by leveraging existing Success Plays
- Initiate and oversee team's and departmental projects
- Consult with customers to help them solve problems and achieve their goals
- Analyse data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Salary benchmarks
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
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