Technical Support Manager, Postman
Collaboration platform for API development
Job no longer available
Collaboration platform for API development
1001+ employees
Job no longer available
1001+ employees
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- A technical mind is required as well as a desire to be hands-on in maintaining and improving upon our customer related metrics
- A minimum of 5 years of experience operating in technical support
- A minimum of 2 years of experience working as a leader within a technical support team
- Previous experience working on the Postman platform and a strong understanding of our wider features
- A strong understanding of APIs and how they work
- Proven experience impacting and effecting a product roadmap according to customer feedback
What the job involves
- We’re looking for an EMEA/APAC based Technical Support Manager to join our small but mighty, globally distributed team and service a variety of different personas & customers as we scale to reach 100+ million connected users
- Our support team is heavily relied upon to help shape the future product & engineering roadmap of our rapidly scaling platform
- You'll lead, mentor, and develop the EMEA/APAC team, setting performance goals, and conducting 1:1’s and regular performance reviews
- Coordinate and maintain strong communication with the global Support Team
- Become a master of the Postman platform and assume the role of technical/product expert within the team
- Ensure the timely and effective resolution of customer issues across the team, demonstrating motivation to engage directly with the most severe and complex issues
- Monitor and enhance the quality of interactions between our customers and the support team, with the ultimate goal of delivering a delightful and memorable experience
- Gather feedback from customers and work closely with our Product and Engineering team to deliver signals and feedback to enhance and improve the Postman product
- Refine and enhance process efficiency and automation across the Postman Support team
- Continue to hire and build out our EMEA/APAC team as we rapidly scale our user base to 100m+
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company HQ
Financial District, San Francisco, CA
Leadership
Abhinav Asthana
(CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
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