Payment Operations Associate, Taptap Send
More information about location
Low-cost money transfers
Job no longer available
Low-cost money transfers
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
Helping people to send money instantly and securely at a fraction of the cost.
Role
Who you are
- At least 1-2 years experience ideally in a payments or operations role in a start-up
- You enjoy challenges, love working in teams and building relationships with key stakeholders
- You don’t hesitate to place a call to promptly resolve issues or leave your comfort zone to lead a negotiation
- You enjoy working within the fast-paced environment of a rapidly growing startup where priorities shift quickly and no two days are the same
- Terrific organizational skills and the ability to manage multiple time-sensitive priorities in a fast-paced environment
- Solid analytical skills (Excel); SQL considered a plus
- Familiarity with the partner countries we predominantly work with considered a plus
- Proficiency in English and French
- Right to work US, UK or Belgium (depending on location preference)
What the job involves
- Monitoring performance levels on our payment corridors and managing outages to improve customer experience
- Escalating issues with our predominantly African based partners to ensure high levels of service
- Managing daily funding operations to ensure the correct accounts are funded each day so payments can be processed seamlessly
- Working closely with partners to ensure that funding timelines are being delivered on
- Troubleshooting to find the root cause of payment issues and working with internal and external partners to resolve
- Providing cover for up to 50% of weekends, with time off in lieu
Salary benchmarks
Our take
Traditional services for money transfer to developing countries are often slow, expensive, inconvenient and have limited reach in rural areas. Taptap Send is tapping into the rising global mobile money market to facilitate convenient, secure and fast money transfers.
The Taptap Send app allows users to make instant, no fee transfers from a European bank account directly into a mobile money account abroad. Its ease-of-use, low fees and speed has set Taptap apart from rival solutions, including traditional money wiring services.
Since launching in 2018 Taptap Send has reached tens of thousands of customers and has moved millions of dollars back to developing countries. Initially launched in Africa, Taptap is now active in 29 countries, including Lebanon and Pakistan. This is a positive indicator of the app's success and potential for expansion into new territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2021
$65m
SERIES B
May 2020
$13.4m
SERIES A
Total funding: $78.4m
Company benefits
- 25 days, public holidays + Pipio day!
- Flexible hours
- Employer pension contributions
- Private health insurance
- Headspace Subscription
- Work from home desk stipend
- Taptap equipment (laptop, accessories)
- Regular team events
- Learning and Development budget for your professional development needs
Company HQ
West Village, New York, NY
Leadership
Michael Faye
(CEO & Co-Founder)Previously founded Segovia and GiveDirectly, platforms for facilitating payments to people living in extreme poverty.
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