Customer Support Analyst, CoinList

Europe (Contract)

Salary not provided

Junior and Mid level

Remote from UK

Buying & selling cryptocurrencies platform

Job no longer available

Buying & selling cryptocurrencies platform

101-200 employees

FintechB2CCryptocurrencyMarketplaceEntertainment

Job no longer available

Salary not provided

Junior and Mid level

Remote from UK

101-200 employees

FintechB2CCryptocurrencyMarketplaceEntertainment

Company mission

To build the most influential, trusted media platform for a global community engaged in the transformation of the financial system and the emerging crypto economy.

Job

Company

Role

Who you are

You’re excited about cryptocurrency. CoinList’s mission is to help the best crypto companies succeed by serving as a trusted advisor in the space. We’re incredibly excited by the power of distributed ledger technology, and you should be too
You’re entrepreneurial. This role is autonomous - you’re really excited about proposing and testing ideas based on issues and opportunities you see
You’re an excellent communicator. You’ll be the primary interface between CoinList and our users and be responsible for diagnosing user issues and helping users navigate our products
You’re a social media native. You’re well versed in social media communication and have experience using various platforms (Twitter, Facebook, Telegram etc.) to assist and educate users on digital products

What the job involves

The client support team at CoinList is the primary interface between CoinList and the investors using our suite of products. Developing and maintaining trust with users is a core part of our business. As a Customer Support Analyst, you’ll answer inbound questions, identify and diagnose user issues and answer questions to communicate sometimes complex issues in concise and informative language
Delight our users by educating investors on how to use our products and answer inbound questions
Manage urgency and timelines to ensure that we are meeting our SLAs and providing a exceptional, ever-improving experience to our customers
Diagnose bugs and facilitate product feedback to our engineering teams to continuously improve our platform
A little bit of everything. Ad-hoc projects to help scale our customer support capacity (e.g. keeping our FAQ section up-to-date, etc.)

Our take

With a long list of tech masterminds behind its crypto platform, CoinList promises founders a more organized way to raise money for their token-based networks.

With over 8 million users, CoinList is one of the fastest-growing crypto platforms available. It lets users lend, trade, buy, and stake the best new tokens such as Solana and Flow before they list on other exchanges. What's more, the vast majority of funds are stored offline and CoinList only works with reputable custodians, providing peace of mind for crypto companies.

The CoinDesk platform also provides consumers with news and insights, podcasts, live streaming TV shows, research reports, live events, and toolkits of indexes, data and analytics.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-16% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (3.7)

Company

Funding (last 2 of 3 rounds)

Oct 2021

$100m

SERIES A

Oct 2019

$10m

EARLY VC

Total funding: $119.2m

Company HQ

Jackson Square, San Francisco, CA

Leadership

Andy Bromberg

(Co-Founder)

Having studied at Stanford, they worked as Principal of Bromberg Web Assets, prior to co-founding Sidewire in July 2014. They left in July 2017 to co-found CoinList as President the following month.

Brian Tubergen

(CPO & Co-Founder)

They studied at Princeton before spending 4 years as AngelList as Director of Product.

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