People Operations & Talent Manager, Passes

• 3+ years of experience in People Operations, HRBP, or related HR roles
• 3+ years of full-cycle recruiting experience (sourcing → close)
• Experience owning onboarding, employee relations, and performance processes
• Strong communication skills with the ability to build trust across teams and levels
• Experience in a rapid scaling startup environment

Desirable

• The People & Talent Manager drives the systems, culture, and operations that support our team as we scale
• This role spans HR, Culture & Engagement, and Talent Strategy — ensuring the employee experience is supported end-to-end and aligned with company goals
• Acting as the connective tissue between employees and leadership, this role ensures that Passes grows quickly while maintaining a strong and positive culture
• This position reports directly to the General Counsel
• Manage the full employee lifecycle using Rippling as the primary HRIS — including onboarding/offboarding workflows, IT device management, benefits administration, and quarterly compliance training
• Lead performance review cycles and ensure expectations are clearly communicated and documented
• Oversee all global contractors through Deel including onboarding, contract management, and monthly payroll processing
• Ensure compliance with employment regulations, benefits administration, and separation agreements
• Manage employee reimbursements, expense approvals, and travel budgets using Ramp, including issuing virtual/physical cards and allocating funds when needed
• Partner with legal and finance to manage sensitive HR documentation
• Lead full-cycle recruiting, from sourcing through offer negotiation
• Partner with leadership on headcount planning and future hiring needs
• Partner with hiring managers to create and post job descriptions on our careers page and Linkedin
• Partner with legal to manage immigration compliance for international hires
• Build scalable recruiting systems, templates, scorecards, and interview frameworks in Greenhouse
• Plan and execute company-wide events, recognition programs, and team-building initiatives
• Run the annual performance review cycle, ensuring clarity, consistency, and alignment across teams
• Create and manage internal comms (team newsletters, culture surveys, announcements) to improve transparency and alignment
• Run monthly or quarterly all-hands meetings, including agenda planning, content coordination, and day-of execution
• Act as a liaison between employees and leadership to ensure feedback loops are active and culture remains positive and inclusive
• Provide oversight and guidance for the overall HQ employee experience, ensuring the workplace is welcoming, functional, and aligned with company culture
• Manage 1 direct report — the HQ Office Manager — who owns daily facilities operations, vendor relationships, stocking/ordering, and office maintenance
• Coordinate with the HQ Office Manager on new hire first-day setup, ensuring workstations are fully prepared and employees have everything they need
• Serve as the bridge between People, Ops, Finance, and Legal to ensure alignment, compliance, and efficiency across org-wide processes
• Partner with executives and department leads to translate company goals into scalable HR and operational systems
• Identify gaps in workflows (onboarding, compliance, hiring, engagement, office ops) and implement improvements