Bilingual Executive Support Associate, Turo
Offers equity
Car sharing marketplace
Job no longer available
Car sharing marketplace
1001+ employees
Job no longer available
Offers equity
1001+ employees
Company mission
Turo's mission is to put the world's cars to better use.
Role
Who you are
- Bilingual in French and English; strong communication both written and oral
- University undergraduate degree in any field
- 2+ years worked in a high level or VIP customer support environment
- Experience using Zendesk, Kustomer or customer service applications, and strong knowledge of Gmail, Google Docs, Google Sheets and Excel
- Strategic thinker: You love thinking of ways to improve processes
- Ability to work independently with little or no supervision/direction and in a team environment
- Ability to work in a fast-paced, quickly-changing environment
- Great problem solving skills, analytical abilities and ability to multitask
What the job involves
- Drive your future forward with Turo! We looking for a motivated individual with expertise in providing excellent customer support and leadership to join our bilingual Executive Support Team in Toronto
- You are a master problem solver with an entrepreneurial spirit, innovative mindset and a positive, can-do attitude who enjoys contributing thoughts and ideas to continuously drive improvement
- This is an exciting opportunity to take part in a high-energy and fun work environment for a rapidly growing company with global ambitions
- Provide world-class experiences for Turo’s hosts and guests in both English and French. You will be fielding escalations across a broad range of areas, including internal Turo stakeholders at all levels, including executive leaders, related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more
- Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time
- Consistently contribute ideas to further improve the Hosts and Guests experience
- Quickly adjust to new processes and policies as the company continues to grow
- Keep your finger to the pulse of all internal changes that may impact the customer experience in Canada
Our take
Turo is the world’s largest car rental marketplace. The comparisons with AirBnb are obvious but not unfounded - ‘hosts’ make their cars available to ‘guests’ who benefit from short-term rentals without the cost of purchasing their own automobile.
The startup has reinvented the car-rental marketplace, previously dominated by incumbents like Avis. By allowing users to rent directly from the car owner themselves, Turo is bringing transparency, efficiency, and liquidity to the industry while hosts earn additional income.
Perhaps one of the biggest challenges the company needs to overcome is similar to those that plagued other major sharing-economy companies like Uber - regulation. Specifically Turo faces disputes over bad-faith hosts and from incumbent players, especially regarding airport use. Since its 2022 IPO, Turo has been eyeing further global expansion and targeting a series of strategic acquisitions and partnerships which will expand its product suite for hosts and guests alike.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2020
$30m
SERIES E
Jul 2019
$250m
SERIES E
Total funding: $464m
Company benefits
- Dental, and vision coverage
- Time off to volunteer
- Travel credit each month to grab a car and go explore
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Union Square, San Francisco, CA
Leadership
Andre Haddad
(CEO, not founder)Previously worked for 10 years at eBay, holding various positions such as CEO - Shopping.com & Vice President - User Experience & Design.
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