Senior Customer Success Group Manager, Lyra Health
Strategic
$119-183k
Mental health employee benefits
Job no longer available
Mental health employee benefits
1001+ employees
Job no longer available
$119-183k
1001+ employees
Company mission
To transform access to life-changing mental health care.
Role
Who you are
- 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred
- 3+ year of people management is preferred
- Experience in employer-sponsored health benefits space required
- Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers
- Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management
- Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus
- Passion for mental health and changing the healthcare landscape
What the job involves
- Lead and develop a team of high-performing Customer Success Managers
- Serve as an internal coach to direct reports reporting on engagement, escalation management, and strategies to help the team meet their goals
- Accountable for tracking and reporting that direct reports are on-track for renewal, expansion, reference-ability, and satisfaction targets in accordance with department goals. Appropriately elevates risks and identifies trends across managing reports
- Identify and leverage proven best practices for the betterment of the team and customers
- In partnership with the Customer Success Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes. Collaborate with Customer Success Director to manage team operations including recruiting and CSM capacity
- Elevate team training and development needs, working with the Customer Success Director
- Serve as a representative of the Customer Success department in late-stage prospect meetings and assist in coordinating
- Customer Advocacy efforts
Our take
In the US, millions of people suffer from mental illness each year. This is not only a detriment to individuals, but to businesses as well - with research suggesting that depression and anxiety disorders lead to $1 trillion in lost productivity worldwide each year.
Lyra Health is out to tackle these issues head-on, by delivering mental health care for employees. The company offers video counselling sessions and one-to-one messaging to help users with a variety of conditions including anxiety, depression and substance use disorder.
The company is a key player in the sector alongside peers like Calm, Genoa and Talkspace. Impressively, it boasts a 90% satisfaction rate across its more than 2 million members, demonstrating the impact its products can have.
In 2025, Lyra Health launched a ‘clinical-grade’ chatbot to its offering. This has been met with mixed feelings due to evidence that AI can act unpredictably in response to mental health concerns. It will take time to see whether this feature will enhance or diminish the user experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$35m
SERIES F
May 2021
$200m
SERIES F
Total funding: $690.1m
Company benefits
- Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
- Medical, dental, and vision benefits, and free monthly membership to One Medical
- 401k and equity options
- Four weeks of vacation and paid holidays
- Monthly tech stipend
Company HQ
Downtown, Burlingame, CA
Leadership
David Ebersman
(Co-Founder & Board Chair)Former CEO of the company. Was an Equity Research Analyst at Oppenheimer & Co. Also served as the CFO at Facebook, and worked at Genentech for 15 years, leaving as Chief Financial Officer & Executive VP.
Jennifer Schulz
(CEO)Former CEO of Experian North America, Head of Global Online and Digital Products at Visa, and CEO at Verifi.
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